Director of Admissions

As a leading healthcare education organization, Unitek Learning’s family of schools helps thousands of students launch and accelerate their careers every year. As a rapidly growing and highly successful company, Unitek is also a great place to pursue a rewarding and challenging career. We offer a competitive salary, generous benefits, unlimited growth potential, and a collegiate work environment.

About the role

We are looking for a Director of Admissions to join our team. This position will ensure the Admissions team meets pre-set goals and performance standards for the continued success of the campus.

Responsibilities

• Recruit, train, manage, supervise, and motivate Admissions Representatives and support staff
• Ensure phone calls are evaluated for each Admissions Representative biweekly and interviews are evaluated once monthly
• Conduct Professional Standards evaluations on a quarterly basis
• Conduct annual and semi-annual performance reviews of each employee reporting to Admissions
• Work with peer departments to ensure overall success of the campus by delivering excellent customer service and student experience
• Observe interviews and listen to phone calls to provide feedback and coaching to ensure successful performance
• Review all inbound recorded calls within 72 hours to ensure accurate lead entry and proper handling of calls by front desk
• Ensure staffing schedules/shifts are arranged to ensure full coverage for inbound leads during hours of operation
• Monitor and respond appropriately to public reviews and mystery shops
• Track, monitor, and report on progress toward start goals
• Coach and develop Admissions Representatives identified as potential leaders to prepare for future admissions director roles
• Work with the campus management team to ensure adequate resources to meet admissions goals
• Review daily and weekly performance with admissions standards
• Submit reports, forecasts, and other documents as required accurately and on time
• Work closely with the Financial Aid department to hold STITCH/GAP meetings in order to maintain excellent customer service and interview-to-start performance
• Work with campus Executives and Regional Directors to periodically assess whether admissions policies and procedures are meeting campus goals
• Plan and conduct campus-based events like open houses and orientations
• Conduct daily standups and weekly team meetings to build team cohesiveness, review progress toward goals, policies, procedures, and best practices
• Correspond with prospective students, applicants, and others seeking information on admissions standards
• Provide input for budgets, training meetings, campus facilities, etc.
• Ensure business professional dress code is followed by all Admissions staff members Monday through Friday
• Complete other projects and duties as assigned

Requirements

• Must have high integrity, solid business acumen including numerical and analytical ability
• Must be reliable and presentable as a leader on campus in a department with student-facing duties
• Provide guidance throughout the admissions process
• High energy and committed team player with excellent leadership capabilities; must have ability to train and develop subordinates
• Familiarity with CRM, CampusVue, and proficient in MS Office
• Superior verbal and written communication skills
• Fast-paced, dynamic, and collaborative team environment, internally and externally

Qualifications

• Proven admissions track record with a minimum of four years of direct enrollment management experience
• Demonstrated proficiency with enrollment management practices
• Minimum of a bachelor’s degree preferred
• Strong organizational skills, leadership, development, and implementation skills
• Ability to multi-task, excellent written and verbal communication skills
• Ability to communicate effectively with individuals of diverse socio-economic and multi-cultural backgrounds; respect and ethics required

Benefits

• Medical, Dental, and Vision starting the 1st of the month following 30 days of employment
• 2 weeks’ starting vacation per year, increasing based on years of service with the company
• 12 paid holidays and 2 floating holidays
• 401K with a company match
• Company-paid life insurance at 1x your annual salary
• Leadership development and training for career advancement
• Tuition assistance and forgiveness for you and your family up to 100% depending on the program