Director of Admissions

American Institute, founded in 1924 as the Hartford Secretarial School, provides hands-on training for careers in business, legal, allied healthcare, diagnostic medical sonography, and information technology. We focus on reflecting job market demands with flexibility in identifying and incorporating new programs to give our graduates an edge in today’s competitive job market.

About the role

The Director of Admissions ensures the Admissions process functions smoothly as outlined. This role acts as a leader and supervisor for Admissions Representatives and Coordinators, providing motivation, troubleshooting, and support to achieve performance and activity goals. The Director demonstrates and reinforces American Institute’s core values while assisting in the establishment of school revenue budgets in conjunction with the Campus Director and Regional Director of Admissions.

Responsibilities

• Structures, documents, and implements the Company's established Policies and Procedures for Admissions, including:
  • Evaluates future students via in-person interviews and refers questionable candidates or issues to the Director of Admissions.
  • Professionally assists prospective students through the admissions process in accordance with all applicable Federal and State regulations.
  • Ensures accurate, timely, and thorough student records are created in compliance with company standards and forwarded to appropriate departments.
  • Expands awareness of the School and its services within the community.
  • Requests referrals during and after the enrollment process.
  • Conveys only accurate and compliance-approved employment data as provided by the school.
  • Maintains adequate product knowledge to effectively represent program options to inquiring students.
• Performs second interviews with prospective students.
• Manages inquiry customer service to achieve prompt contact and weekly performance activity goals.
• Hires, trains, supervises, evaluates, and replaces staff as needed to ensure qualitative and quantitative objectives are met.
• Develops, documents, and implements ongoing professional training for Admissions Representatives and Coordinators.
• Provides management with accurate weekly performance reports related to recruitment effectiveness and future start population.
• Conducts weekly Admissions meetings.
• Facilitates interdepartmental communications between Admissions, Financial Aid, Education, and Placement departments.
• Recommends course offerings, timing, representative compensation, or operational improvements to enhance the Admissions process.
• Ensures adequate, accurate, and timely student records are created and forwarded to appropriate departments.
• Structures and participates in self-improvement programs in management techniques and school Admissions practices, including responding to internal and external compliance and regulatory audits/reviews.
• Conducts regular performance appraisals of Admissions Representatives and Coordinators.
• Attends school graduation ceremonies.
• Performs other duties as assigned.

Supervisory Responsibilities

• Manages employees in the Admissions department, including overall direction, coordination, and evaluation of the unit.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws, including:
  • Interviewing, hiring, and training employees.
  • Planning, assigning, and directing work.
  • Appraising performance, rewarding, and disciplining employees.
  • Addressing complaints and resolving problems.

Requirements

• Bachelor’s degree or equivalent experience required.
• 3–4 years minimum experience in Admissions.

Skills

• Excellent written, telephone, and verbal communication skills.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, etc.) and CampusVue.
• Ability to achieve success individually and as part of a team.
• Mature, positive, and collaborative interpersonal skills with both staff and students.
• Thorough and demonstrable knowledge of school programs.
• Thorough and demonstrable knowledge of Federal and State regulations.
• Successfully completes and conducts AI admission training.
• Ability to manage multiple tasks and successfully meet deadlines.

Benefits

• Medical (including prescription), Dental, and Vision (UMA subsidized).
• FSA/HSA (depending on Medical Plan chosen).
• Basic Life Insurance (UMA paid).
• Additional Voluntary Life Insurance (Team Member paid).
• Employee Assistance Program – EAP (UMA paid).
• Long Term Disability (UMA paid).
• Short Term Disability (Team Member paid).
• Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid).
• Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off.
• 401k (eligible upon completion of 90 days of employment and must be at least 18 years of age).
• Pet Insurance.
• Identity Theft Protection.

Pay

Compensation Range: $80,000—$90,000 USD (based on experience and qualifications).

Our Core Values

• Caring: We believe every student has the potential to be successful in a rewarding career, with the right support. We partner with you from your first day of classes through your search for a job after graduation.
• Respect: We view everyone who enters American Institute as a productive adult who deserves respect and the opportunity to excel. Our staff and instructors are dedicated to helping you achieve your goals and realize your potential.
• Service: American Institute is committed to the professional and academic success of each student by actively seeking opportunities to provide service both within the campus and the surrounding community.
• Integrity: We look forward, not backward. No matter where you come from or what obstacles you’ve faced in the past, we believe your future is yours to create.
• Accountability: When you commit to us, we commit to you. When you walk into American Institute, we focus on helping you continue to move forward, so you can create the life you want to live.
• Innovation: We know that the sooner you have the knowledge and skills you need to begin your career, the sooner you can become successful. American Institute offers focused, practical training that gets you out of the classroom and on your way faster than you thought possible.