Director of Admission Systems and Operations

Essential Duties And Responsibilities

• Serve as the Slate Captain and primary CRM subject matter expert, overseeing system administration, workflows, user access, and project implementation.
• Act as the Office of Admission's data steward, managing data governance and collaborating with vendors, campus partners, and admission staff.
• Represent Admission on Workday CRM and ERP integration initiatives, ensuring departmental needs are prioritized and supporting future platform integrations.
• Monitor industry trends and implement strategies that enhance admission systems, operations, and organizational effectiveness.
• Develop, implement, and review policies and procedures that support departmental goals and continuous improvement.
• Lead systems and operations functions to ensure efficient, integrated processes across the department.
• Recruit, supervise, coach, and evaluate staff while fostering professional development and high-quality service.
• Promote communication, collaboration, and knowledge sharing across the department.
• Use data analytics and visualization tools to assess performance, support reporting, and inform strategic decision-making.
• Represent the Office of Admission on institutional committees and data governance initiatives, serving as a key cross-functional partner.

Skills/ Knowledge/ Certifications Required

• Bachelor's degree; a minimum of 7 years of experience in admission or a related field.
• Ability to work collegially with a diverse group of students, faculty, staff, and visitors on a daily basis.
• Superior oral, analytic, and written communication skills; effective public speaking; an ability to engage with large audiences of prospective students, families, and college counselors.
• Deep experience with and knowledge of Technolutions Slate CRM.
• Expert competency in Google Suite and Microsoft Office.
• Ability to use data to make strategic decisions.
• An understanding of the liberal arts and an ability to communicate its value in a gender-diverse women's college context clearly, cogently, and confidently.
• A sense of humor and ability to remain flexible and nimble in carrying out multiple projects and tasks.

Preferred

• Master's degree; 10 years of experience in technology management, admission, or enrollment management with progressively increasing levels of responsibility.
• Experience working in a selective college/university admission environment.
• Knowledge about and passion for women's colleges and gender-affirming communities.