Director of Administrative and Operational Analytics

Responsibilities

• Lead and manage the administrative analytics team, providing day-to-day supervision, professional development, and strategic direction for a team of analysts.
• Design, develop, and maintain administrative analytics dashboards and reports.
• Serve as the division’s primary administrator and subject matter expert for NYCAPS, FMS, and other citywide data systems, ensuring data accuracy, integrity, and compliance with agency and citywide standards.
• Partner with division leadership and the Deputy Commissioner to translate data into actionable insights.
• Develop and maintain a suite of recurring and ad hoc administrative reports for agency leadership.
• Collaborate with the agency’s HR, Budget, Contracting, Procurement and Operations offices on reporting requirements, data submissions, and compliance reviews.
• Build and maintain data models, queries, and automated reporting pipelines to reduce manual data handling and improve the speed and accuracy of reporting across the division.
• Ensure all HR analytics activities comply with applicable data privacy, confidentiality, and governance standards, including citywide data policies and agency AUPs.
• Support the development of SOPs and governance frameworks for data management, reporting standards, and analytics workflows across the division.
• Identify opportunities to expand the use of predictive analytics and data visualization tools to advance the Deputy Commissioner’s goal of data-driven organizational decision making.

Qualifications

• A baccalaureate degree from an accredited college and two years of satisfactory, full-time experience related to the projects and policies to be studied in the particular position; or
• A satisfactory equivalent of education and/or experience.

Preferred Skills

• Demonstrated expertise in HR, financial processes, and/or operations analytics, and data visualization, with the ability to translate complex datasets into clear, actionable insights for non-technical audiences.
• Proficiency with NYCAPS, FMS, PMS, CHRMS, M5, Geotab and other New York City Government administrative systems.
• Advanced skills in data visualization and reporting tools such as Power BI, Tableau, or similar platforms experience building automated dashboards and recurring reports.
• Strong analytical and quantitative skills, including experience with SQL, Excel, or other data querying and modeling tools.
• Experience managing or leading a team of analysts, with a track record of developing staff and delivering results in a government or large enterprise environment.
• Knowledge of HR operations, including hiring processes, personnel actions, civil service frameworks, and workforce planning within a NYC government context.
• Familiarity with data privacy regulations and governance standards applicable to HR and personnel data.
• Excellent written and verbal communication skills, with the ability to present findings and recommendations to senior leadership clearly and persuasively.
• Experience in NYC government or large public sector environments strongly preferred.