Director of Account Services

About the Role

As a Director of Account Services at RedPeg, you'll be a growth-minded account leader responsible for driving revenue across the agency while leading the teams that deliver the work. Growth is at the heart of this role, encompassing both organic expansion within existing client relationships and net new business development. You'll identify opportunities, build the case, win them, and ensure flawless execution by partnering with senior leadership to shape and execute RedPeg's growth strategy. This includes owning proposals, pitches, and expansion plays from the first conversation to signed SOWs. You'll build trusted relationships that turn one program into three, uncover unmet client needs, and translate those into scoped, profitable work. Additionally, you'll mentor and lead Senior Managers, Managers, and Coordinators, collaborating closely with Production, Creative, and Talent teams to bring projects to life.

Responsibilities

• Drive account growth across the agency, owning both organic expansion of existing clients and net new business development
• Identify, pursue, and close organic growth opportunities within current accounts, turning single programs into long-term, multi-program partnerships
• Source and win net new clients, expanding the agency's roster and footprint
• Lead proposal and pitch processes end-to-end, partnering with senior leadership to shape strategy, scope, and pricing
• Develop and implement account strategies that drive long-term client growth, retention, and revenue
• Serve as the account and/or program lead for high-profile, complex client programs, ensuring success, profitability, and client satisfaction
• Build and approve account and program budgets and SOWs; ensure timely, accurate billing and own profitability against BvAs
• Build trusted, senior-level client relationships that create room to grow the relationship and uncover new needs
• Serve as a key day-to-day client partner, handling proactive communications and challenging conversations with a calm, solutions-focused approach
• Mentor and manage Senior Managers, Managers, and Coordinators, fostering team development; capable of onboarding and training junior staff up through the Senior Manager level
• Partner closely with Production, Creative, and Talent to deliver the work you sell, flawlessly and on strategy
• Ensure seamless communication and alignment between internal teams and external stakeholders
• Represent RedPeg as a senior leader in client meetings, industry events, and networking opportunities
• Travel as required to pursue growth opportunities and oversee client engagements

Requirements

• Bachelor’s degree in Marketing, Communications, Business Administration, or a related field
• 7–9+ years of relevant marketing, event, or sponsorship experience, with agency experience preferred
• A demonstrated track record of growing accounts and winning new business, both organically and net new, with measurable revenue results
• Experience leading and selling large-scale, high-profile programs such as major sports and entertainment moments, multi-market activations, or complex live event production
• Demonstrated ability to manage multiple client accounts and drive strategic growth
• Experience working with national and multinational brands, ideally on high-profile or global programs
• Strong leadership and mentorship skills, with a focus on developing the team around you
• Proven experience in budget management and financial accountability, including multi-million-dollar programs
• Exceptional communication, presentation, and pitch skills, including comfort selling to senior client stakeholders
• Excellent problem-solving and decision-making abilities under pressure
• Advanced computer skills and proficiency with Microsoft 365 (Outlook, Teams, SharePoint, Word, Excel, PowerPoint), Google Workspace, and Keynote
• Willingness to travel to oversee program activations and client engagements as needed

About the Company

RedPeg is an independent full-service experiential marketing agency that connects brands to consumers through customized, personal engagement. Voted as one of The Washington Post’s Top Workplaces, we create experiences that inspire extraordinary memories. Our main office is located in the Washington D.C. metro area, and we work with a roster of incredible brands including Capital One, Coca-Cola, In-N-Out, Marriott Bonvoy, Meta, Niantic, Nike, Santander Bank, and Virginia Lottery.

RedPeg is dedicated to fostering an inclusive workplace where employees of all backgrounds can contribute and thrive. Our culture prioritizes diversity at all levels and ensures fair treatment based on merit and potential. Employee Resource Groups (ERGs) such as Equally (LGBTQI+ Community and Allies), Parents of RedPeg, ROC (RedPegsters of Color), and WOR (Women of RedPeg) play a key role in shaping our culture, educating, celebrating, and facilitating meaningful action within the organization and our local communities.

Company Values

• Pioneering Spirit – We don’t follow maps—we draw them. Bold ideas and new paths fueled by our independence.
• Real Connections – We value creatively driven experiences that connect brands and audiences in real and powerful ways.
• Inclusive Excellence – We foster a culture where every voice is heard, every perspective is valued, and everyone has the opportunity to thrive.
• Detail Obsessed – The work is in the craft. We obsess over every moment to make it flawless, meaningful, and unforgettable.
• Embody One Team – No silos, no egos. Just passionate people working together to make the best work possible.