Director of Account Management Mass Market

Remote – US based candidates only, no visa sponsorship available.

About the role

This role will lead technical initiatives focused on scalable systems, platform reliability, and meaningful business transformation. You will work across engineering, product, operations, and business stakeholders to translate complex requirements into practical technology solutions. The position offers the opportunity to influence architecture, execution quality, and the technology capabilities that enable long-term growth within an operationally complex logistics environment.

Responsibilities

• Oversee client relationships and contracts for government solutions business unit
• Serve as primary executive point of accountability for assigned mass market accounts
• Drive renewals, pricing strategy, and commercial negotiations for accounts
• Develop multi-year account plans, including revenue and margin growth targets
• Collaborate with cross-functional teams to craft customized solution proposals
• Represent customer needs internally to influence product and investment decisions
• Proactively identify risks related to contract renewals and service performance

Qualifications

• 10+ years of experience in mass market account management, enterprise sales, or commercial leadership
• Enterprise sales experience in consulting or business development within mobility or transportation technology preferred
• Proven success in managing large, complex, multi-year customer relationships
• Strong ability to operate in cross-functional, matrix environments
• Excellent communication, negotiation, and leadership skills
• Strong executive presence and ability to influence C-suite stakeholders
• Background in technology, SaaS, mobility, transportation, or regulated industries preferred

Benefits

• An opportunity to mentor and develop a team in a supportive culture
• Direct impact on shaping customer relationships and business strategies
• Access to a diverse range of internal resources and expertise across departments
• Engagement with C-suite executives and senior leadership
• Potential for personal and professional growth within a leading company in government services

Pay

$125,000 – $150,000 annually