Director of Account Management

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real content. We must not repeat job title. Must not include Job ID etc. Remove boilerplate like EEO, legal, etc. Also remove application instructions. Must preserve all substantive info. We need to parse the posting. Content: - Intro paragraph about SimPL Freight Solutions: "At SimPL Freight Solutions, we simplify transportation..." That's about the company. Could be "About the role"? Actually "Position Overview" is a section. We can treat that as About the role? The instruction says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to map content to those headings. We have: Position Overview: description of role, purpose. What You'll Do: responsibilities. What Success Looks Like: maybe could be part of Responsibilities or maybe Qualifications? It's more about outcomes; could be considered part of Responsibilities or maybe a separate section like "What Success Looks Like" but not in allowed headings. We could incorporate into Responsibilities or maybe into Qualifications? Probably better to put under Responsibilities as it describes expected outcomes. What You'll Bring: requirements/qualifications/skills. We Offer: benefits. Also there is a list of core values etc. Might be considered part of Benefits? Not exactly. Could be omitted as boilerplate? It's not EEO but it's core values; maybe we can include under a section like "About the role"? But not needed. The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Core values not explicitly listed to remove, but it's not a standard heading. Could be included as a paragraph under maybe "About the role" or omitted. Safer to include as a paragraph under maybe "About the role" or separate section? Since not in allowed headings, we could omit it, but we might lose substantive info. However core values are not essential to job description; they are more company culture. Could be omitted as not required. The instruction says preserve ALL substantive information; do NOT invent or summarize away detail. Core values are substantive? Possibly yes, but they are not about the role. However they are part of the posting. The instruction says we can omit boilerplate like EEO etc. Core values might be considered not boilerplate but still part of posting. However we have limited headings; we could include them under a section like "About the role" or maybe under a generic

after headings. Since we cannot add arbitrary headings, we can just put them as a

after the last section. Similarly, the line "Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of employment visas at this time." That's a requirement (work authorization). Could be placed under Requirements or Qualifications. Also "SimPL Freight Solutions is an equal opportunity employer..." that's EEO boilerplate; remove. Now we need to decide sections: - About the role: could contain the introductory paragraph about SimPL and Position Overview. - Responsibilities: "What You'll Do" plus maybe "What Success Looks Like" (or we could treat success as part of Responsibilities). We'll include responsibilities bullet list. - Requirements: maybe "What You'll Bring" includes experience, years, etc. Also work authorization. - Qualifications: maybe overlapping with Requirements; but we can separate: Requirements = mandatory experience; Qualifications = preferred skills, knowledge of platforms, etc. However the instruction says prefer a few substantive sections over many thin ones. So maybe combine Requirements and Qualifications into one section? But we have both headings allowed; we could use both if they have content. Let's see: "What You'll Bring" includes both mandatory and preferred items. Could split: Requirements = 7+ years experience, 5+ years customer-facing, 3+ years people management, demonstrated success managing large complex relationships, experience managing KPIs, SLAs, business reviews, escalations, performance improvement, evaluating account profitability, receivables, pricing, margin, cost-to-serve, strong leadership skills, communication, ability to interpret data, organization, judgment, proactive approach. Also work authorization. Qualifications = Experience in managed transportation, 3PL, freight brokerage, TMS strongly preferred; familiarity with transportation management, CRM, reporting platforms - particularly Salesforce or Revenova - is a plus. Skills: maybe we could extract skills like leadership, communication, relationship-building, data interpretation, organization, judgment, proactive approach. But those are already in requirements. Could make a Skills section for soft skills. Benefits: "We Offer" includes competitive salary + bonus opportunities, professional development, opportunity to shape function, excellent benefits including medical/dental/vision, life/disability, 401K match, PTO and 9 paid holidays. Pay: Not explicitly stated; only "competitive salary + bonus opportunities". That's not a specific number, but it's mention of compensation. The instruction says: never create Pay/Schedule/Benefits sections unless the posting actually states them. It does state competitive salary + bonus opportunities, which is about pay. So we can include Pay section with that statement. Schedule: Not mentioned; no schedule info. So omit Schedule. Now we need to output HTML fragment with

headings and appropriate

• for lists,

  for prose. We must not repeat job title as heading. The job title is "Director of Account Management". Not to be used as heading. We must not put Job ID/requisition numbers as headings; none present. We must remove boilerplate: EEO statement, maybe core values? Not required to remove but could keep as paragraph. However core values might be considered not boilerplate but still part of posting; we can keep as a paragraph under maybe "About the role" or separate

  after sections. Since we have no heading for core values, we can just include as a

  after the last section. Also remove duplicated lines: I don't see duplicates. Now craft HTML. Structure:

  About the role

  At SimPL Freight Solutions, we simplify transportation for companies that move a lot of freight but don’t want the headache of managing it all themselves. We step in as their transportation team - coordinating shipments, managing carrier relationships, tracking performance, and improving how everything runs behind the scenes. Our customers range from large manufacturers to high-volume distributors across industries like automotive, building materials, food, and packaging. No matter the industry, the goal is the same: keep freight moving smoothly, efficiently, and without surprises. We pride ourselves on being proactive, responsive, and accountable - anticipating issues, communicating clearly, and continuously finding better ways to deliver results.

  Position Overview: SimPL is seeking a Director of Account Management to lead and develop our Account Management team while strengthening the health, retention, and growth of our customer portfolio. This position serves as a key connection between our customers and SimPL's Account Management, Operations, Procurement, Accounting, Sales, and leadership teams. The Director will establish consistent account-management practices, ensure customer and operational concerns are addressed proactively, and help the team turn performance data into meaningful action. The ideal candidate is an experienced people leader who understands managed transportation, builds credibility with customers and internal teams, and knows how to balance service, relationships, profitability, and growth.

  Responsibilities

  • Lead, coach, and develop SimPL's Account Managers while establishing clear expectations, priorities, and performance standards.
  • Create consistent processes for customer communication, account documentation, KPI reporting, business reviews, and follow-through.
  • Ensure SimPL develops strong relationships with multiple contacts across each customer organization rather than relying on a single point of contact.
  • Establish an effective customer communication cadence and participate in strategic meetings, escalations, and business reviews as needed.
  • Partner with Operations to review account performance, customer KPIs, service trends, and outstanding issues each week.
  • Ensure service failures and recurring challenges have clear causes, owners, corrective actions, and deadlines.
  • Monitor the overall health and financial performance of each account, including profitability, cost-to-serve, receivables, contract requirements, and renewal risks.
  • Identify customer-retention risks early and ensure appropriate action plans are developed and completed.
  • Identify opportunities to expand SimPL's services and deliver additional value to existing customers.
  • Provide leadership with clear reporting on account performance, relationship strength, profitability, escalations, and risk.
  • Support the hiring, onboarding, training, and continued development of Account Management team members.

  What Success Looks Like: Strong customer retention and improved health of at-risk accounts; consistent achievement of customer KPIs and service-level expectations; meaningful relationships across multiple levels of each customer organization; healthy account profitability and timely resolution of receivables concerns; effective customer business reviews and continuous-improvement initiatives; Account Managers who demonstrate ownership, accountability, and continued professional growth.

  Requirements

  • 7+ years of experience in transportation, logistics, managed transportation, supply chain, or a related industry.
  • 5+ years of customer-facing account management or strategic account experience.
  • 3+ years of direct people-management experience.
  • Demonstrated success managing large, complex, or strategic customer relationships.
  • Experience managing customer KPIs, service-level agreements, business reviews, escalations, and performance-improvement initiatives.
  • Experience evaluating account profitability, receivables, pricing, margin, or cost-to-serve.
  • Strong leadership skills and the ability to coach others, establish expectations, and hold a team accountable.
  • Excellent communication and relationship-building skills, including the ability to work effectively with customers and executive leadership.
  • The ability to interpret operational and financial data and translate it into clear action plans.
  • Strong organization, judgment, and a proactive approach to working in a fast-paced environment.
  • Applicants must be authorized to work for any employer in the U.S.; unable to sponsor or take over sponsorship of employment visas at this time.

  Qualifications

  • Experience in managed transportation, third-party logistics, freight brokerage, or transportation management is strongly preferred.
  • Familiarity with transportation management, customer relationship management, and reporting platforms - particularly Salesforce or Revenova - is a plus.

  Skills

  • Leadership and coaching
  • Communication and relationship-building
  • Data interpretation and action planning
  • Organization and judgment
  • Proactive mindset

  Benefits

  • Competitive salary + bonus opportunities
  • Professional development and continued leadership growth
  • Opportunity to shape and develop SimPL's Account Management function
  • Excellent benefits including: Medical, Dental and Vision Insurances; Life and Disability Insurances; Company 401K plan with a company match; PTO and 9 paid holidays

  Pay

  Competitive salary + bonus opportunities.

  Core Values: Figure It Out, Make It Happen; Results Matter; Passion & Grit; Integrity; Teamwork.

  We need to ensure we didn't include any heading with empty content. All have content. Check for any boilerplate left: we removed EEO statement. We kept core values as a paragraph; that's fine. Check for duplicated lines: none. Check that we didn't repeat job title as heading: we didn't. Check that we didn't put