Director of Account Management - Any Kairoi Market

Key Responsibilities

• Serve as the primary point of contact for assigned strategic clients with multi-market, multi-asset portfolios
• Build deep, trusted relationships grounded in transparency, responsiveness, and proactive communication
• Translate complex operational, financial, and accounting data into clear, actionable insights for clients
• Lead regular client touchpoints, including business reviews, financial reviews, performance updates, and strategic planning sessions
• Deliver a high-touch, hospitality-driven experience that reflects Kairoi’s commitment to thoughtful, elevated partnership
• Partner with Regional Vice Presidents, Regional Managers, and teams to ensure alignment across all communities within each client portfolio
• Maintain a holistic view of performance across operations, financials, accounting, marketing, and capital initiatives
• Ensure consistency between operational execution and financial outcomes (budget vs. actuals, forecasting, variance drivers)
• Identify trends, risks, and opportunities across markets and proactively drive solutions
• Serve as the liaison between clients and internal accounting teams to ensure clarity, accuracy, and timeliness of financial reporting
• Ensure alignment between accounting outputs and operational strategy
• Support budget creation and long-term financial planning in partnership with operations and accounting
• Act as the central connector across operations, accounting, marketing, client experience, capital projects, and operational services
• Ensure deliverables—financial reporting, budgets, marketing strategies, and capital updates—are accurate, timely, and aligned
• Partner with internal teams to streamline processes and improve efficiency across the portfolio
• Leverage data and insights from all functions to inform recommendations and decisions
• Support additional business growth and innovation
• Navigate complex, multi-stakeholder environments with clarity and confidence
• Anticipate challenges and proactively align operational and financial resources to address them
• Support execution of key initiatives including lease-ups, transitions, capital projects, and portfolio optimization
• Balance competing priorities while maintaining a high level of detail and follow-through

Qualifications

• 7–10+ years of experience in multifamily operations, asset management, or accounting/finance-related roles
• Experience working across multiple markets and with senior operational and accounting leaders
• Strong financial and accounting acumen, including budgeting, forecasting, and financial reporting
• Proven track record managing complex portfolios and stakeholder groups
• Bachelor’s degree preferred (Finance, Accounting, Business, or related field)

About Kairoi Residential

The word ‘Kairoi’ (pronounced Ki-roy) represents moments in time where opportunities are seized. Everything we do – every day and in every service line – is about creating and capturing opportunities for our residents, our associates and our investors.