Director - Nursing and Patient Care Services

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values—integrity, patient-centered, respect, accountability, and compassion—must guide what we do, as individuals and professionals, every day.

Responsibilities

• Integrates Service Excellence initiatives into daily operations, measures responsiveness to internal and external customers, and amends plans based on feedback.
• Consistently manages all activities so that quality services are provided in an efficient and effective manner.
• Develops and monitors departmental/divisional Performance Improvement initiatives that are synergistic with organization and system-wide programs and initiatives.
• Provides coaching, counseling, and other forms of support to staff that enable them to attain their quality management goals.
• Achieves Hospital goals through optimal coordination of department efforts. Contributes to the formulation of departmental goals and business plans. Uses data effectively to manage operations and improve departmental performance.
• Analyzes, responds, and manages quality, productivity, and financial indicators appropriately. Directly responsible for labor budget through effective staffing and proactive recruitment and retention strategies.
• Develops (and updates) clinical plans addressing quality improvement, marketing/market share analysis, capital equipment planning, technology assessment, revenue issues (payer, capitation), and human resource needs.
• Actively participates in appropriate organizational committees.
• Meets performance expectations as outlined in performance review. Upholds organizational values and vision as defined through standards of professional behavior: Patient-Centered Care, Respect, Compassion, Integrity, and Accountability.
• Ensures accountability for high performance in patient satisfaction, staff development, and regulatory/accreditation readiness.
• Creates and maintains a positive work environment that benefits patients, staff, physicians, and other key stakeholders. Actively engaged in leading Patient and Family engagement efforts in areas of responsibility.
• Performs other duties as assigned or directed to ensure smooth operation of the department/unit/service.

Qualifications

• Master’s in Nursing and Bachelor’s in Nursing (Required).
• Minimum of five years progressively more responsible experience in Leadership/Management in an acute care hospital.
• Current registered nurse license from the State of CT.
• NE-BC or CNML certification preferred (individuals without will be required to earn within 18 months of hire date).
• Change management and Lean process experience preferred.