Director, NPI Success – Gas R&D

Responsibilities

• Drive the Engineering handover and validation efforts of product manufacturing with internal and 3rd party manufacturers and suppliers.
• Owning the technical success of customer launches for NXU Residential and NXU Commercial gas meters, from early pilots through full-scale deployments.
• Act as the primary technical interface for utilities during onboarding, field trials, and early production phases.
• Ensure launch readiness by partnering closely with R&D, Product Management, Quality, and Operations on validation coverage, diagnostics, and deployment best practices.
• Monitor installed-base performance to proactively identify risks to accuracy, reliability, safety, or customer acceptance.
• Maintain an in-depth, working knowledge of gas metering regulations and standards, including (but not limited to): Intrinsic Safety requirements, ANSI and applicable North American standards, Certification, audit, and test lab expectations.
• Support customer discussions with regulators, test houses, and certification bodies by clearly articulating product design intent, safety claims, and compliance evidence.
• Partner with internal teams to ensure that regulatory requirements and field learnings are fed back into product design, documentation, and validation strategies.
• Serve as the escalation point for complex or high-impact technical issues in the field.
• Lead triage and root-cause analysis (RCA) of RMAed meters, field returns, and anomalous performance.
• Assess whether observed issues represent systemic risk to the installed base, and drive corrective or preventive actions where needed.
• Communicate findings clearly and credibly to customers, internal stakeholders, and executive leadership.
• Lead and mentor up to two customer success or test engineers responsible for diagnostic testing, failure analysis, and field support.
• Establish clear workflows for issue intake, investigation, documentation, and closure.
• Foster a culture of technical rigor, accountability, and customer empathy.
• Identify opportunities for customers to expand deployments beyond initial pilots, adopt additional software modules, analytics capabilities, or diagnostics such as AMI View and Advanced Gas Analytics.
• Work with Product and Commercial teams to translate customer needs into viable expansion paths.
• Develop “champion” users within utility organizations—technical and operational leaders who trust NXU’s technology and can act as references.
• Support sales efforts by participating in late-stage technical evaluations, proof points, and customer testimonials.
• Provide structured, data-driven feedback from the field into R&D and Product Management to improve hardware, firmware, diagnostics, and user experience.
• Align closely with Quality, Manufacturing, and Supply Chain teams to ensure field learnings inform production improvements.
• Support roadmap decisions with real-world performance data and customer insight.
• Help define long-term technical success metrics, reliability standards, and customer success models for NXU’s gas metering portfolio.
• Assume increasing responsibility for gas metering performance and strategy across North America as the business scales.

Qualifications

• Bachelor’s degree from an accredited institution in a technical discipline such as the sciences, technology, engineering, or mathematics.
• 8+ years of experience in gas metering, flow measurement, or industrial sensing technologies.
• Demonstrated hands-on experience with ultrasonic gas meters, including validation, analysis, and fielded performance.
• Working knowledge of diaphragm-based gas meters (e.g., AC250NXS, AC250NX or similar).
• Experience supporting customer deployments, pilots, or post-launch field issues.
• Strong understanding of: Ultrasonic flow measurement principles, Meter accuracy and metrology, Environmental, installation, and aging effects, Failure analysis and RCA methodologies, Familiarity with Intrinsic Safety, ANSI standards, Measurement Canada, and certification processes relevant to North American utilities.
• Ability to synthesize test data, field diagnostics, and customer feedback into actionable insights.
• Proven ability to lead small technical teams and influence cross-functional stakeholders.
• Comfortable engaging with customers, regulators, certifications bodies, and executives.
• High sense of ownership, urgency, and accountability.

About Us

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.