Director North America Surface Transportation Commercial Center

Responsibilities

• Lead the overall performance of the center, owning P&L results including revenue, margin, productivity, forecasting, and expense management while driving business outcomes through disciplined operating plans and performance management
• Drive exceptional customer outcomes by ensuring strong customer relationships, overseeing strategic issue resolution, leveraging customer performance data, and holding leaders accountable for service quality, retention, and execution excellence
• Establish and reinforce effective operating rhythms, governance, performance metrics, and accountability frameworks that create clarity around priorities, decision-making, resource allocation, and execution across the center
• Lead day-to-day operations by aligning resources, removing barriers to execution, improving workflows, and ensuring teams consistently deliver against business and customer expectation
• Champion adoption and effective use of enterprise technology, AI-enabled tools, and standard capabilities to improve customer, operational, and financial performance while driving continuous knowledge sharing across teams

Requirements

• Bachelor’s degree from an accredited college or university
• Minimum 8 years of leadership experience in transportation, logistics, supply chain, commercial operations, or a related business field
• Minimum 4 years of direct people leadership experience, including hiring, coaching, performance management, and talent development
• Proven experience leading business operations with accountability for financial, customer, operational, or productivity outcomes
• Strong analytical and business acumen with experience using performance metrics and data to drive decisions and result
• Experience leading through cross-functional partnerships, matrixed organizations, or shared services environments
• Demonstrated success leading change initiatives, implementing new processes, tools, or operating model
• Strong transportation, logistics, customer, and market expertise
• Ability to influence senior leaders, resolve complex business challenges, and align diverse stakeholders around priorities
• Excellent executive communication and presentation skill
• Values a diverse and inclusive work environment

Qualifications

Preferred Qualifications:

• Strong analytical and business acumen with experience using performance metrics and data to drive decisions and result
• Experience leading through cross-functional partnerships, matrixed organizations, or shared services environments
• Demonstrated success leading change initiatives, implementing new processes, tools, or operating model
• Strong transportation, logistics, customer, and market expertise
• Ability to influence senior leaders, resolve complex business challenges, and align diverse stakeholders around priorities
• Excellent executive communication and presentation skill
• Values a diverse and inclusive work environment

Pay

$206,100.00 - $358,900.00

Schedule

N/A

Benefits

Your Health, Wealth and Self Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Three medical plans which include Prescription drug coverage Enhanced Fertility benefits Flexible Spending Accounts Health Savings Account (including employer contribution)
• Dental and Vision Basic and Supplemental Life Insurance Short-Term and Long-Term Disability
• Paid observed holidays 2 paid floating holidays for U.S. hourly employees Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada Paid parental leave Paid time off to volunteer in your community Charitable Giving Match Program 401(k) with 6% company matching Employee Stock Purchase Plan Plus a broad range of career development, networking, and team-building opportunities

Company Information

We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities.