Director, National Account Management

About the role

This position is responsible for directing, motivating, and maintaining a dedicated and professional account management team. The role is accountable for the team meeting or exceeding established retention and profitability goals for the region and for servicing of accounts. Ability and willingness to travel is required.

Responsibilities

• Direct achievement of goals and objectives in the attainment of retention of profitable business, sale of new product lines, and servicing of existing accounts for major/national markets.
• Develop short and long-term account management strategies on an interdivisional and departmental basis to accomplish corporate goals.
• Work closely with other Sales/Marketing staff, support staff, and involved departments to facilitate implementation and service support for departmental accounts.
• Provide assistance on problem situations regarding the retention of existing business, customer service, and financial matters.
• Maintain extensive knowledge of HCSC products, services, systems, and processes, as well as competitors’ products and insurance trends.
• Communicate and interact effectively and professionally with co-workers, management, customers, etc.
• Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies, and other applicable corporate and departmental policies.
• Maintain complete confidentiality of company business.
• Maintain communication with management regarding development within areas of assigned responsibilities and perform special projects as required or requested.
• Oversee the annual budget and allocate resources for various projects and operational needs.
• Translate needs and initiatives into compelling business cases.
• Conduct cost-benefit analyses to justify investments and ensure ROI.

Requirements

• Bachelor’s degree or 4 years’ experience selling managed care products and/or managed care account management.
• Current, valid State Insurance Agent License.
• 8 years of experience with selling group health managed care products and in managed care account management or servicing, including major/national accounts.
• 1 year of management experience in national/enterprise market in sales/account management or 3 years management experience in the healthcare industry.
• Experience managing a book of business for profitability.
• Leadership experience; marketing and account management techniques; sales/marketing strategy development.
• Knowledge of managed care products, processes, and trends.
• Management of complex group health managed care accounts.
• Mentoring skills.
• Customer service orientation and skills to address customer needs, build customer relations, and make sound decisions.
• Skills to build broker relations.
• Negotiation, presentation, sales, and financial skills.
• Verbal and written communication skills to manage a team, negotiate, build relationships internally and with clients, and business writing.
• Ability and willingness to travel.

Preferred Qualifications

• Bachelor’s degree in Marketing or Business Administration.

Pay

$131,000.00 - $196,500.00. Exact compensation may vary based on skills, experience, and location.