Director, MSP Success
Jobgether · United States · 1 mo ago
RemoteRemoteOTHR$133k–$273k/yrFull-time
We need to output HTML fragment with sections: About the role? The posting includes description before "Accountabilities". We'll treat that as About the role. Then Responsibilities? The "Accountabilities" list is responsibilities. Then Requirements. Then Benefits. Also Pay: they gave salary range. So we need a Pay section. Schedule? Not mentioned; remote position but schedule not given; we should not create Schedule unless specified. Benefits: they gave bullet list after "Benefits". Also remote position is mentioned; but we can include remote as part of Benefits or maybe separate? The instruction: include a section ONLY when posting has real, specific content for it. Benefits: they list remote position, salary range, bonus eligibility, opportunity to participate, high-impact leadership, work with AI, remote flexibility, collaborative environment, opportunities to shape. So we can have Benefits section with those bullet points. Pay section: we need to include salary range details. Should we separate Pay from Benefits? The instruction: prefer a few substantive sections over many thin ones. Could combine Pay and Benefits into one Benefits section? But they said use headings for Benefits, Pay, Schedule. If we have both, we need separate sections. However we could put salary range under Pay and other benefits under Benefits. That seems appropriate.
We must not repeat job title as heading. No Job ID. Remove boilerplate like "This position is listed on behalf of a partner company...". That's part of description; we keep substantive info. Remove "How Jobgether Works", "Why Apply Through Jobgether?", Data Privacy Notice, etc. Also remove application instructions.
We need to preserve all substantive information. So we need to keep the description about role, accountabilities, requirements, benefits, pay.
Let's extract:
About the role (intro):
"This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, MSP Success based in the United States. The Director, MSP Success will lead the development and operationalization of a scalable managed services growth model. This strategic role translates business priorities into customer lifecycle frameworks, operating models, and actionable roadmaps. You will coordinate cross-functional teams spanning Product, Sales, Marketing, Services, Support, Operations, and Customer Success. The position will establish the governance, metrics, processes, and technologies needed to measure and improve customer outcomes. You will work closely with executive leadership to turn long-term growth strategies into practical programs and capabilities. The environment is fast-paced, highly collaborative, and focused on building new business capabilities from the ground up. This is a remote opportunity for a strategic, execution-oriented leader comfortable navigating ambiguity and driving large-scale transformation."
That's the intro.
Accountabilities (Responsibilities):
List bullet points:
- Translate strategic priorities into enterprise-wide initiatives, business capabilities, operating models, and execution roadmaps.
- Lead cross-functional alignment across Product, Sales, Marketing, Services, Support, Operations, and Customer Success teams.
- Establish governance models, decision-making frameworks, milestones, and accountability structures that support scalable execution.
- Serve as the central program leader for customer lifecycle transformation and managed services initiatives.
- Define KPIs, customer health indicators, operational metrics, and executive dashboards to measure lifecycle performance.
- Develop reporting frameworks that provide visibility into customer outcomes, adoption, retention, expansion, and operational efficiency.
- Create executive business reviews and strategic planning processes that support data-informed investment decisions.
- Evaluate lifecycle programs and continuously optimize operating models based on performance data and customer insights.
- Lead adoption of new processes, technologies, operating models, and ways of working across the organization.
- Align stakeholders around shared objectives, priorities, execution plans, and measurable outcomes.
- Identify organizational gaps, operational risks, and capability requirements that could affect managed services growth.
- Act as a catalyst for change, moving strategic initiatives from initial concept through implementation and ongoing optimization.
- Partner with executive leadership to define and operationalize the long-term managed services growth strategy.
- Leverage AI, automation, analytics, and digital technologies to improve operational performance and customer lifecycle management.
Requirements:
- 7+ years of experience in business transformation, customer lifecycle strategy, customer operations, program management, professional services, customer success, or a related discipline.
- Demonstrated experience building and scaling new business models, operating frameworks, or growth programs within high-growth technology organizations.
- Proven success developing innovative Customer Success solutions for managed service providers (MSPs).
- Experience working with MSPs serving SMB, multi-dwelling/multifamily, venue, and/or hospitality markets is preferred.
- Strong strategic planning, program leadership, and stakeholder management capabilities, including experience influencing large cross-functional organizations.
- Expertise in designing operating models, organizational structures, customer journeys, and go-to-market execution frameworks.
- Knowledge of Wi-Fi, roaming, networking, network operations and management, mobile applications and portals, and property management systems.
- Strong communication, collaboration, organizational, and program management skills.
- Experience applying AI, automation, analytics, and digital technologies to support operational transformation.
- Builder mentality with a strong focus on execution and the ability to create new capabilities from the ground up.
- Comfortable working in ambiguous, rapidly changing environments while maintaining strategic focus and operational discipline.
Benefits (list):
- Remote position based in the United States.
- Annual base salary range of $133,200–$272,600, depending on geographic location, with ranges including:
- San Francisco Bay Area: $170,200–$272,600.
- Select U.S. metros and states: $148,000–$237,000.
- Other U.S. locations: $133,200–$213,300.
- Potential eligibility for additional bonus compensation.
- Opportunity to participate in strategic growth initiatives and build new business capabilities.
- High-impact leadership role with significant cross-functional and executive exposure.
- Opportunity to work with AI, automation, analytics, and digital technologies.
- Remote flexibility within the United States.
- Collaborative environment focused on innovation, transformation, and customer outcomes.
- Opportunities to shape customer lifecycle strategy and managed services operations at scale.
But we need separate Pay section for salary details. So Benefits section will exclude salary details; Pay section will have salary range details.
Thus Benefits bullets:
- Remote position based in the United States.
- Potential eligibility for additional bonus compensation.
- Opportunity to participate in strategic growth initiatives and build new business capabilities.
- High-impact leadership role with significant cross-functional and executive exposure.
- Opportunity to work with AI, automation, analytics, and digital technologies.
- Remote flexibility within the United States.
- Collaborative environment focused on innovation, transformation, and customer outcomes.
- Opportunities to shape customer lifecycle strategy and managed services operations at scale.
Pay section:
- Annual base salary range of $133,200–$272,600, depending on geographic location, with ranges including:
- San Francisco Bay Area: $170,200–$272,600.
- Select U.S. metros and states: $148,000–$237,000.
- Other U.S. locations: $133,200–$213,300.
- Potential eligibility for additional bonus compensation. (But we already put bonus in Benefits; maybe keep only in Pay? The text says "Potential eligibility for additional bonus compensation." It's part of benefits but could be in Pay. To avoid duplication, we could keep bonus in Pay section. But the instruction: preserve ALL substantive information; we can include it in either section but not duplicate. Let's put bonus in Pay section as it's compensation-related. Benefits then exclude bonus.
Thus Benefits bullets as above without bonus and salary.
Pay bullets:
- Annual base salary range of $133,200–$272,600, depending on geographic location, with ranges including:
- San Francisco Bay Area: $170,200–$272,600.
- Select U.S. metros and states: $148,000–$237,000.
- Other U.S. locations: $133,200–$213,300.
- Potential eligibility for additional bonus compensation.
Now we need to output HTML fragment with headings for each section: About the role, Responsibilities, Requirements, Benefits, Pay.
We should not include Schedule.
We need to wrap lists in
for each section: About the role, Responsibilities, Requirements, Benefits, Pay.
We should not include Schedule.
We need to wrap lists in - . Paragraphs in
.
We need to ensure we don't include any boilerplate like "This position is listed on behalf of a partner company..." we keep it as part of About the role paragraph.
Let's craft:
About the role
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, MSP Success based in the United States. The Director, MSP Success will lead the development and operationalization of a scalable managed services growth model. This strategic role translates business priorities into customer lifecycle frameworks, operating models, and actionable roadmaps. You will coordinate cross-functional teams spanning Product, Sales, Marketing, Services, Support, Operations, and Customer Success. The position will establish the governance, metrics, processes, and technologies needed to measure and improve customer outcomes. You will work closely with executive leadership to turn long-term growth strategies into practical programs and capabilities. The environment is fast-paced, highly collaborative, and focused on building new business capabilities from the ground up. This is a remote opportunity for a strategic, execution-oriented leader comfortable navigating ambiguity and driving large-scale transformation.
Responsibilities
- Translate strategic priorities into enterprise-wide initiatives, business capabilities, operating models, and execution roadmaps.
- Lead cross-functional alignment across Product, Sales, Marketing, Services, Support, Operations, and Customer Success teams.
- Establish governance models, decision-making frameworks, milestones, and accountability structures that support scalable execution.
- Serve as the central program leader for customer lifecycle transformation and managed services initiatives.
- Define KPIs, customer health indicators, operational metrics, and executive dashboards to measure lifecycle performance.
- Develop reporting frameworks that provide visibility into customer outcomes, adoption, retention, expansion, and operational efficiency.
- Create executive business reviews and strategic planning processes that support data-informed investment decisions.
- Evaluate lifecycle programs and continuously optimize operating models based on performance data and customer insights.
- Lead adoption of new processes, technologies, operating models, and ways of working across the organization.
- Align stakeholders around shared objectives, priorities, execution plans, and measurable outcomes.
- Identify organizational gaps, operational risks, and capability requirements that could affect managed services growth.
- Act as a catalyst for change, moving strategic initiatives from initial concept through implementation and ongoing optimization.
- Partner with executive leadership to define and operationalize the long-term managed services growth strategy.
- Leverage AI, automation, analytics, and digital technologies to improve operational performance and customer lifecycle management.
Requirements
- 7+ years of experience in business transformation, customer lifecycle strategy, customer operations, program management, professional services, customer success, or a related discipline.
- Demonstrated experience building and scaling new business models, operating frameworks, or growth programs within high-growth technology organizations.
- Proven success developing innovative Customer Success solutions for managed service providers (MSPs).
- Experience working with MSPs serving SMB, multi-dwelling/multifamily, venue, and/or hospitality markets is preferred.
- Strong strategic planning, program leadership, and stakeholder management capabilities, including experience influencing large cross-functional organizations.
- Expertise in designing operating models, organizational structures, customer journeys, and go-to-market execution frameworks.
- Knowledge of Wi-Fi, roaming, networking, network operations and management, mobile applications and port
. We need to ensure we don't include any boilerplate like "This position is listed on behalf of a partner company..." we keep it as part of About the role paragraph. Let's craft:
About the role
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, MSP Success based in the United States. The Director, MSP Success will lead the development and operationalization of a scalable managed services growth model. This strategic role translates business priorities into customer lifecycle frameworks, operating models, and actionable roadmaps. You will coordinate cross-functional teams spanning Product, Sales, Marketing, Services, Support, Operations, and Customer Success. The position will establish the governance, metrics, processes, and technologies needed to measure and improve customer outcomes. You will work closely with executive leadership to turn long-term growth strategies into practical programs and capabilities. The environment is fast-paced, highly collaborative, and focused on building new business capabilities from the ground up. This is a remote opportunity for a strategic, execution-oriented leader comfortable navigating ambiguity and driving large-scale transformation.
Responsibilities
- Translate strategic priorities into enterprise-wide initiatives, business capabilities, operating models, and execution roadmaps.
- Lead cross-functional alignment across Product, Sales, Marketing, Services, Support, Operations, and Customer Success teams.
- Establish governance models, decision-making frameworks, milestones, and accountability structures that support scalable execution.
- Serve as the central program leader for customer lifecycle transformation and managed services initiatives.
- Define KPIs, customer health indicators, operational metrics, and executive dashboards to measure lifecycle performance.
- Develop reporting frameworks that provide visibility into customer outcomes, adoption, retention, expansion, and operational efficiency.
- Create executive business reviews and strategic planning processes that support data-informed investment decisions.
- Evaluate lifecycle programs and continuously optimize operating models based on performance data and customer insights.
- Lead adoption of new processes, technologies, operating models, and ways of working across the organization.
- Align stakeholders around shared objectives, priorities, execution plans, and measurable outcomes.
- Identify organizational gaps, operational risks, and capability requirements that could affect managed services growth.
- Act as a catalyst for change, moving strategic initiatives from initial concept through implementation and ongoing optimization.
- Partner with executive leadership to define and operationalize the long-term managed services growth strategy.
- Leverage AI, automation, analytics, and digital technologies to improve operational performance and customer lifecycle management.
Requirements
- 7+ years of experience in business transformation, customer lifecycle strategy, customer operations, program management, professional services, customer success, or a related discipline.
- Demonstrated experience building and scaling new business models, operating frameworks, or growth programs within high-growth technology organizations.
- Proven success developing innovative Customer Success solutions for managed service providers (MSPs).
- Experience working with MSPs serving SMB, multi-dwelling/multifamily, venue, and/or hospitality markets is preferred.
- Strong strategic planning, program leadership, and stakeholder management capabilities, including experience influencing large cross-functional organizations.
- Expertise in designing operating models, organizational structures, customer journeys, and go-to-market execution frameworks.
- Knowledge of Wi-Fi, roaming, networking, network operations and management, mobile applications and port