Director, Mobile & Converged Services

About the role

Sparselight Mobile is growing and seeking a Director, Mobile & Converged Services to lead the product roadmap and drive growth. The role requires hands-on experience in building and operating a mobile business, not just managing one within a large organization.

Responsibilities

• Own the Sparklight Mobile product portfolio, including plans, pricing, packaging, promotions, and onboarding experiences.
• Lead activation flow design, optimize port-in success, and manage customer lifecycle management.
• Define and enforce fraud prevention, eligibility rules, and operational guardrails.
• Define and own the product vision and multi-quarter roadmap for Sparklight Mobile and convergence initiatives.
• Build and own business cases, financial models, and investment recommendations for mobile product decisions.
• Drive adoption and household penetration through bundling strategies that connect mobile with broadband, streaming, and connected home services.
• Manage commercial relationships with MVNE partners, carrier partners, and device ecosystem providers.
• Manage partner readiness for new product launches and capability expansions.
• Own and improve key mobile KPIs: attach rates, activation success, port-in completion, ARPU, and churn.
• Analyze market trends and competitive positioning to keep Sparklight Mobile relevant and differentiated.
• Partner with Marketing, Sales, CX, Billing, Engineering, and Digital to ensure clean product launches and operational readiness.

Requirements

• Direct MVNO or MVNE operating experience.
• 7+ years of product management or product leadership experience in wireless, telecom, or a closely adjacent field.
• Hands-on experience with eSIM provisioning, digital activation flows, and BYOD onboarding.
• Demonstrated success growing a mobile subscriber base from an early or mid-stage baseline.
• Experience managing MNO and MVNE commercial relationships, including contract negotiations and roadmap alignment.
• Strong analytical and financial modeling skills with the ability to build and defend business cases independently.
• Exceptional cross-functional communication and the ability to influence across all levels without formal authority.

Preferred

• Background in converged connectivity products that bundle mobile with broadband, streaming, or connected home services.
• Experience at an MVNO that operated in a resource-constrained, high-growth environment.
• Familiarity with the cable/broadband operator landscape and its strategic intersection with mobile.

What Success Looks Like

• Sparklight Mobile attach rates grow meaningfully within the first 12 months.
• A competitive mobile product roadmap is in place, actively maintained, and clearly prioritized.
• Mobile and broadband convergence bundles are launched and contributing to measurable improvements in household retention and ARPU.
• Activation experience, port-in completion, and digital onboarding are measurably improved.
• MVNE and carrier partner relationships are strengthened and operating with clear roadmap alignment.
• Sparklight Mobile is viewed internally and externally as a credible, growing, differentiated wireless offering.

About the team & culture

Sparselight is a company on the move, operating with a startup sensibility in our growth initiatives, including mobile. You will have the backing of an established broadband brand and infrastructure while operating with the urgency and ownership mindset of an early-stage team. This role will have direct visibility to senior leadership and meaningful autonomy to shape the direction of one of Sparklight's most strategic growth areas.

Benefits

• Cable One and our family of brands appreciate the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:
• Medical, dental, and vision plans – start when you start!
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection
• Additional Perks
• Tuition reimbursement (up to $5,250 on 1st year)
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment
• FREE Cable One services for associates who live in a serviceable area
• Remote Access to select premium channels (Cable One, Sparklight, Cable America and ValuNet Fiber Only)

Our Commitment

We believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.

Equal Opportunity Employer

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Pre-hire Processes

Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check.