Director, Meetings & Event Services

Key Responsibilities

• Strengthen and support long-term client relationship strategies across a diverse portfolio of accounts
• Participate in RFPs, proposals, pitches, and client presentations
• Serve as a senior escalation point for client issues, ensuring expectations, SLAs, and deliverables are met
• Analyze and report on KPIs, operational performance, and client satisfaction, implementing corrective actions as needed
• Provide sales and business development support for non-healthcare meeting and event services

Operational Leadership & Delivery

• Provide strategic leadership and direction across meeting and event management teams
• Ensure consistent, high-quality execution of all events, delivered on time and on budget
• Oversee end-to-end event planning and fulfillment, including venue sourcing, logistics, registration with Cvent, travel, AV, and onsite execution
• Establish, refine, and enforce standard operating procedures, workflows, and best practices
• Drive process optimization, efficiency improvements, and adoption of global delivery standards, templates, and tools
• Lead capacity planning, utilization reporting, workload forecasting, and resource allocation across monthly, quarterly, and annual horizons

Financial & Budget Oversight

• Own operational financial performance, aligning staffing and delivery models with revenue and margin targets
• Approve and oversee event budgets, cost controls, and vendor spend, including freelance and staffing costs
• Monitor job logs, reconciliations, and financial reporting accuracy
• Partner with Finance and Client Services on forecasting, margin management, and cost allocation
• Identify and implement cost efficiencies through improved sourcing strategies, vendor partnerships, and operational models

Team Leadership & Talent Development

• Lead, coach, and mentor event teams across regions
• Build and sustain a high-performing, collaborative culture aligned with company values
• Partner with HR and Talent Management on recruitment, onboarding, training, and succession planning
• Conduct regular performance reviews, 1:1s, development planning, and skills assessments
• Oversee time tracking, utilization, holidays, and scheduling for direct reports and broader teams

Tools, Systems & Reporting

• Champion the effective use of event management and operational tools including Cvent, Monday.com, and internal project management systems
• Ensure transparency and accuracy in reporting, dashboards, and operational metrics
• Support continuous improvement through data-driven insights and technology adoption