Director, Medicare Advantage Strategy

About the role

We are looking for a Director, Medicare Advantage Strategy to bring deep Medicare Advantage expertise to Twin as we build and scale our offering for MA members and health plan partners. This person will be Twin's internal expert on the Medicare Advantage population, ecosystem, and market. You will help us deeply understand MA members—their needs, behaviors, barriers, care experiences, and expectations—and translate that expertise into better product, clinical, operational, and commercial decisions. You will partner closely with Product, Clinical, Operations, Commercial, Marketing, and executive leadership to help shape Twin's Medicare Advantage strategy and member experience. You will bring an informed perspective on what works, what doesn't, what health plans expect, and where the market is headed—helping Twin anticipate needs and opportunities rather than simply reacting to them. This is an ideal role for someone who has spent significant time in Medicare Advantage and wants to use that expertise to help build a differentiated, technology- and AI-enabled model of metabolic care for the Medicare population. You will also serve as an external voice for Twin on Medicare Advantage, representing the company with customers, partners, industry groups, panels, and conferences.

Responsibilities

• Serve as Twin's subject matter expert on Medicare Advantage, bringing deep knowledge of MA members, health plans, care models, market dynamics, and industry best practices.
• Develop a deep, continuously evolving understanding of the MA member, including health needs, motivations, technology comfort, accessibility needs, care-seeking behaviors, social needs, engagement barriers, and expectations of their health plan and care providers.
• Advise Product, Design, Clinical, and Operations teams on how Twin's member experience and care model should evolve for the Medicare population.
• Partner with the Medicare Advantage Product Lead to shape the end-to-end MA member journey, identify gaps and opportunities, and pressure-test product strategy and roadmap decisions.
• Help Twin look around corners by monitoring changes in the MA market