Director, Media Delivery Operations

At Razorfish, we’re leaders in what's next. Since the dawn of the internet, we’ve helped brands move first through every era of transformation, defining what digital means for business and now leading brands into the age of AI. Named a Most Innovative Agency three years running (2024–2026) by Campaign US, our work reflects a proven ability not just to anticipate what’s coming, but to help our clients actively shape the future. We bring together curious, driven, and diverse thinkers who challenge convention, push boundaries, and hold a high bar for creative excellence.

About the role

The Director, Media Delivery Operations will be a proactive business partner to the Razorfish media team, responsible for media and business operations with potential to support integration of multiple parties within the media team, business operations support, staffing support, business development/proposal support, and general process improvements. We are looking for a leader with operational expertise in project management combined with media performance management and measurement. The ideal candidate is a dot connector, has an analytic approach, problem-solving skills, and the ability to organize and track multiple projects simultaneously. They should be proactive, resourceful, agile, and a creative problem solver who fosters team relationships and partners with the client to work through process changes, issues, and forward-thinking ideas.

Responsibilities

Business Operations Support

• Liaise with the Media Leadership Team to document & communicate account executional metrics, risks, issues, and dependencies
• Partner with media finance leadership to ensure financial health tracking of media portfolio (margin, revenue, etc.)
• Partner with Staffing/Resource Management, Recruiting and Talent teams to ensure appropriate team support across all media accounts
• Support Staffing negotiations between accounts
• Partner with media leadership, business development and commercials teams to shape commercial deals in response to media RFPs
• Document scope assumptions and develop staff plans to support media proposals
• Shape approaches and create meaningful views of scope across different media services and capabilities
• Support development of SOW in partnership with media & data leadership
• Support approval and review process for other legal documents (MSA, PSA, DPA, etc.)

Operational Excellence

• Help build and continue to optimize the paid media process to further streamline and deliver operational excellence to the agency teams and the client
• Participate as an active leader in the agency’s development of a framework and build a custom media operations team in support of client operational excellence
• Drive process adoption, optimization, maintain level of integrity in an environment that has high urgency and is outcomes oriented
• Implement routine process and data quality checks to ensure accuracy and optimal efficiency whilst re-inventing processes as needed
• Create training materials to document processes and instill guidelines across teams

Leadership

• Foster a collaborative culture, develop talent including mentorship and maintain strong partner relationships
• Liaise across all subject areas and business leaders for financial operations, legal matters, and other areas of media operations and compliance
• Work closely with senior agency leadership, cross discipline and account leadership (digital & non-digital) to provide strategic Operations & Delivery direction to all account teams (including but not limited to pricing, scope & deliverable alignment, resource alignment, product development, new business, etc.)

Qualifications

• University Degree or College Diploma or Equivalent Work Experience, preferred in Marketing, Business Administration, Finance, Accounting, Communications/Advertising
• Media or advertising agency experience with understanding of the agency model
• 10+ years of overall industry experience with 5+ years in media agency setting within an Advertising agency
• Financial savvy within the media expertise
• Comfortable working with and organizing large data sets
• Proven capabilities leading projects from conception to implementation
• Demonstrated ability to manage concurrent projects
• Excellent leadership skills and the ability to inspire and interact with all levels of staff
• Comfortable and effective presenter, strong interpersonal and communication skills
• Organized, thorough, obsessed with accuracy and good with time management
• Superior critical thinking and problem-solving abilities
• Experienced Microsoft Office skills (MS Word, Excel, PowerPoint)

Benefits

• Paid Family Care for parents and caregivers for 12 weeks or more
• Monetary assistance and support for Adoption, Surrogacy and Fertility
• Monetary assistance and support for pet adoption
• Employee Assistance Programs and Health/Wellness/Comfort reimbursements
• Tuition Assistance
• Paid time off including Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days
• Matching Gifts programs
• Flexible working arrangements
• ‘Work Your World’ Program encouraging employees to work from anywhere (Publicis Groupe has an office for up to 6 weeks a year based upon eligibility)
• Business Resource Groups that support multiple affinities and alliances
• Medical coverage, dental, vision, disability, 401k, and paid time off for regular roles
• Freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met

Pay

Compensation Range: USD $121