Director, McKesson Total Care Solutions Operations

Key Responsibilities

• Lead day-to-day MTCS operations across: Field-based pharmacy and dispensary teams embedded within customer clinics, Remote service delivery teams, Administrative and operational support functions.
• Ensure consistent execution of pharmacy and dispensing operations in alignment with McKesson standards, regulatory requirements, and customer expectations.
• Establish and enforce standardized workflows, staffing models, and performance expectations.
• Serve as the primary operational liaison between customer sites and corporate support teams.
• Drive coordination across clinical, operational, and centralized service functions to ensure seamless service delivery.
• Serve as an escalation resource capable of directly supporting pharmacy operations in both clinical and non-clinical roles during periods of transition, staffing gaps, or operational disruptions.

Performance Management, Metrics, and Continuous Improvement

• Own operational performance across MTCS services, including Service level adherence, Operational efficiency and productivity, Quality and compliance metrics.
• Develop, track, and report key performance indicators (KPIs) aligned to customer contracts and corporate standards.
• Drive accountability through structured performance reviews and corrective action plans.
• Identify opportunities for process standardization and optimization across sites.
• Partner with analytics teams to leverage data insights for performance improvement.

Cross-Functional Collaboration and Program Enhancement

• Collaborate with MID, MTCS, IT, and other internal teams to support solution integration and delivery.
• Support onboarding of new customers, services, and operational capabilities.
• Contribute to the development and refinement of MTCS playbooks, tools, and best practices.
• Ensure alignment between operational execution and broader MTCS/MID strategic priorities.
• Provide ongoing feedback on customer needs and operational challenges to inform service and product enhancements.

Minimum Requirements

Degree or equivalent experience. Typically requires 12+ years of professional experience and 4+ years of management experience. Education: Doctor of Pharmacy (PharmD) or equivalent clinical credential required.

Critical Skills

• 8+ years of pharmacy experience, including 4+ years in operations leadership or management roles.
• Experience managing healthcare operations, preferably in multi-site or field-based environments.
• Specialty pharmacy and/or Medically Integrated Dispensing (MID) experience preferred.
• Proven leadership of pharmacy or healthcare operations with accountability for service delivery and outcomes.
• Experience managing distributed teams (field-based and remote).
• Deep knowledge of pharmacy operations, workflow design, and regulatory requirements.
• Strong data-driven performance management capabilities.
• Leadership, coaching, and team development expertise.
• Excellent communication and stakeholder management skills.
• Ability to operate effectively in a fast-paced, dynamic environment.
• Strategic mindset with ability to translate goals into execution.
• Strong analytical, problem-solving, and decision-making skills.
• Proficiency in Microsoft Office.

Additional Knowledge & Skills

• Strong familiarity with specialty pharmacy and/or MID operating models.
• Exposure to specialty pharmacy or medically integrated dispensing (MID) business models strongly preferred.

Pay Range

$153,600 - $256,000