Director, Materials & Logistics

About the role

The Director of Materials & Logistics will lead all materials management, inventory control, purchasing, logistics, production control, and order management functions across Device Care Centers and the Field Repair organization.

Responsibilities

• Develop and execute materials strategies that ensure inventory availability while optimizing cost, working capital, and service levels
• Oversee inventory planning and movement across multiple facilities, ensuring accuracy, control, and efficient utilization of assets
• Drive production prioritization and inventory allocation decisions to support customer commitments and operational objectives
• Establish and maintain strong inventory governance, controls, and audit readiness processes
• Direct regional purchasing activities and supplier relationships to ensure quality, cost, delivery, and performance expectations are achieved
• Lead supplier escalation management, corrective actions, reclamation activities, and supply continuity initiatives
• Develop sourcing and procurement strategies that support growth while minimizing supply chain risk
• Drive materials cost reduction initiatives and support new product introductions with repair pricing and cost analysis
• Lead the Insurance Order Management function with accountability for on-time shipment performance and customer satisfaction
• Balance customer demand, inventory availability, and operational capacity to optimize fulfillment outcomes
• Partner with internal and external stakeholders to align priorities, manage change, and support business growth initiatives
• Champion Lean, continuous improvement, and process optimization initiatives across the organization
• Develop scalable processes, performance metrics, dashboards, and reporting tools that drive operational visibility and accountability
• Analyze inventory, logistics, purchasing, and fulfillment performance to identify opportunities for improvement
• Ensure accurate documentation, process controls, and compliance with company policies and procedures
• Build, lead, coach, and develop high-performing teams, including managers and supervisors
• Establish clear goals, performance expectations, and accountability measures across the organization
• Foster a culture of collaboration, innovation, customer focus, and continuous improvement
• Manage organizational design, workforce planning, succession planning, and talent development initiatives
• Develop, manage, and administer departmental operating budgets
• Establish short- and long-term strategic plans that align with business objectives
• Support business development activities, customer implementations, and operational readiness for new programs and clients

Requirements

• Bachelor's degree in Business, Supply Chain, Logistics, Operations Management, or a related field
• 15+ years of progressive experience in materials management, inventory control, supply chain, logistics, or operations leadership within a high-volume manufacturing, repair, distribution, or service environment
• 10+ years of leadership experience, including leading managers and supervisory teams
• Proven experience in inventory planning, procurement, logistics, demand fulfillment, and operational performance management
• Strong analytical skills with experience leveraging data to drive business decisions and operational improvements

Desired Skills/Experience

• Master's degree (MBA or related discipline)
• APICS CPIM, CSCP, or equivalent supply chain certification
• Experience supporting repair, service, manufacturing, or reverse logistics operations
• Working knowledge of ERP/MRP systems, inventory planning, production control, and WIP management
• Experience with Oracle and/or Microsoft Great Plains
• Proficiency with Visio and Microsoft Office applications