Director, Marketing – Digital Customer Experience

About the role

The Director, Marketing – Digital Customer Experience will lead the strategy and evolution of Prologis’ global digital customer experience ecosystem with an AI-first transformation mindset. This role sits at the intersection of Marketing, Customer Experience, Technology, Data, and AI, translating business priorities into scalable digital capabilities that improve how customers, prospects, marketers, and internal teams engage with Prologis. The Director will own the vision and roadmap across digital experience platforms, including web and CMS, property search, digital asset management, marketing automation, analytics, personalization, conversational experiences, and AI-enabled capabilities. A core expectation of this role is to continually reimagine Digital Customer Experience through AI, automation, and data. The Director will challenge existing customer journeys, content operations, marketing workflows, search experiences, personalization, analytics, and team processes to determine where AI can simplify, automate,