Director, M&A Operations
Overview
The Director, M&A Operations is responsible for realizing value from acquisitions by owning the operational P&L, leading site leadership, driving integration execution, and ensuring synergy targets are met. This role will manage a multi-site portfolio from day one, providing direct exposure to every acquisition as deals close and operations come online.
Why This Role
This role offers direct exposure to every acquisition as deals close and operations come online. The VP of M&A Operations is a direct reporting relationship, providing clear decision rights, rapid escalation paths, and executive support for capital allocation, headcount, and operational transformation decisions.
What You’ll Own
Portfolio P&L Ownership: Own the operational P&L across all acquired sites, with full accountability for revenue performance, gross margin, labor cost, and operating expense. Report weekly to the VP of M&A Operations and monthly to the senior leadership team.
Site Leadership & Performance Management: Manage Site General Managers across the acquired portfolio, setting clear performance expectations, running regular operating reviews, and making personnel decisions to ensure leadership alignment with Stord standards.
Post-Acquisition Integration Execution: Lead end-to-end operational integration of newly acquired companies, executing structured 30/60/90-day plans and ensuring each site transitions to Stord standard operating procedures within defined timelines.
Weekly Operating Cadence (M&A WBR): Own the weekly M&A operating review, presenting fulfillment KPIs (UPH, OPH, OTIF, labor efficiency), SLA performance, P&L variance, milestone progress, and key escalations to the VP and cross-functional stakeholders.
Synergy Delivery & Tracking: Drive synergy realization across the portfolio by tracking initiative-level progress against deal models, identifying gaps early, and leading structured recovery plans when performance deviates from target.
Service Level & Quality Assurance: Maintain SLA and service performance across all acquired sites, including on-time shipment rates, order accuracy, exception rates, and overall fulfillment reliability at the portfolio level.
Cross-Functional Integration Alignment: Partner closely with M&A Integrations to align operational readiness with customer migration timelines, proactively resolving site-level blockers that impact go-live readiness or service continuity.
WMS Implementation & Site Cutover: Lead rollout of the Stord WMS across acquired sites, coordinating with Product and Engineering on implementation sequencing, training, and hypercare support to ensure seamless cutover without customer disruption.
Capital & Resource Planning: Identify and escalate required investments in capital, headcount, or systems needed to stabilize or scale acquired operations, supported by clear business cases and ROI timelines.
Operational Culture & Talent Development: Build a high-performance culture across the acquired portfolio by developing Site GM capability, reinforcing accountability standards, and establishing consistent operating discipline across diverse legacy environments.
Basic Qualifications
7+ years of experience in fulfillment, 3PL, or logistics operations, including 3+ years managing multi-site teams with direct site leadership responsibility
Proven P&L ownership in a fulfillment or distribution environment, with a track record of improving labor productivity, controlling costs, and delivering to financial plans
Experience leading post-acquisition integration or operational turnarounds, taking inherited operations from acquisition to target performance within defined timelines
Strong analytical capability with deep comfort in operational KPIs, diagnosing performance gaps, and building data-driven recovery plans
Demonstrated ability to quickly build trust and credibility with inherited site teams and lead change in environments without pre-existing alignment
Experience operating in matrixed organizations, partnering cross-functionally with Finance, Product, Engineering, CX, and People teams to drive outcomes without direct authority
High tolerance for ambiguity and speed; experience operating in environments where processes and playbooks are built in real time
Bonus Points
Experience leading WMS implementation or migration in live fulfillment environments with minimal disruption to customer operations
Familiarity with modern WMS platforms used in mid-market or enterprise fulfillment networks
Exposure to roll-up or acquisition-heavy operating models, including diligence through first-90-days integration execution
Existing network in 3PL, e-commerce fulfillment, or logistics ecosystems (carriers, labor providers, fulfillment tech vendors)