Director Learning and Enablement (RapidScale)
About the role
We are seeking a Director of Learning & Enablement to lead our enterprise learning ecosystem. This role is critical to our mission of empowering our business to thrive through strategic learning and development.
Responsibilities
Develop and execute a long-term learning strategy that aligns with business objectives, cloud service offerings, and operational excellence.
Partner with executive leadership to identify skill gaps, performance drivers, and growth opportunities.
Serve as a strategic advisor to the COO and executive team on workforce capability and learning investments.
Create and manage a trusted vendor ecosystem for scalable, role-based curricula for Sales and Operations.
Oversee external instructional design teams to produce engaging, multimodal content including e-learning, virtual instructor-led training, and microlearning.
Ensure learning programs consistently reflect the latest in cloud technologies, compliance standards, and customer-centric practices.
Support citizen learning through thoughtful, accessible LMS administration, making department-specific modules widely available and providing coaching on efficacy.
Build and manage a high-performing training delivery function that supports onboarding, upskilling, and certification across geographies in a full follow-the-sun model; the position will require occasional domestic and international travel to support our staffing partners.
Implement metrics-driven training programs that improve time-to-productivity, reduce operational errors, and enhance customer experience; utilize those metrics to consistently show the value and return of your delivered work.
Leverage a small team of internal SMEs with a variety of external vendors to deliver specialized training at scale while adhering to budget and timeline targets; establish clear rules of engagement for when to work with each delivery mechanism.
Requirements
A minimum Bachelor's degree in a related discipline and 10 years' experience in a related field.
Minimum 10 years of experience in Learning & Development, with at least 5 years in a senior leadership role (Director+) within a technology or services organization.
Proven success in designing and executing enterprise-wide learning strategies that drive measurable business outcomes, with the necessary financial acumen to clearly display the ROI of your organization.
Expertise in instructional design, adult learning theory, and digital learning platforms.
Strong executive presence and ability to influence across all levels of the organization.
Experience managing cross-functional teams and vendor relationships.
Experience with change management, agile learning design, or operational excellence frameworks.
Experience with sales enablement platforms, LMS systems, and performance analytics tools.
Qualifications
Minimum Bachelor's degree in a related discipline and 10 years' experience in a related field.
The right candidate could also have a different combination, such as a master's degree and 8 years' experience; a Ph.D. and 5 years' experience in a related field; or 14 years' experience in a related field.
Minimum 10 years of experience in Learning & Development, with at least 5 years in a senior leadership role (Director+) within a technology or services organization.
Proven success in designing and executing enterprise-wide learning strategies that drive measurable business outcomes, with the necessary financial acumen to clearly display the ROI of your organization.
Expertise in instructional design, adult learning theory, and digital learning platforms.
Strong executive presence and ability to influence across all levels of the organization.
Experience managing cross-functional teams and vendor relationships.
Experience with change management, agile learning design, or operational excellence frameworks.
Experience with sales enablement platforms, LMS systems, and performance analytics tools.
Skills
Strategic Learning Leadership
Curriculum Development & Instructional Design
Training Delivery & Enablement
Organizational Capability & Culture Champion
Benefits
Competitive salary and top-notch bonus/incentive plans.
Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
Comprehensive healthcare, with multiple options for individuals and families.
Generous 401(k) retirement plans with up to 8% company match.
Professional development and continuing education opportunities.
Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
Extra perks like pet insurance, employee discounts and much more.
Pay
USD 134,900.00 - 224,900.00 per year
Schedule
Position may be eligible for additional compensation that may include an incentive program.