Director, Laboratory Operations Management

About the role

This position is responsible for ensuring timely and accurate laboratory reporting, directing day-to-day operations of the clinical laboratory, maintaining competency in laboratory testing, and directing quality assurance, safety, compliance, regulatory, and accreditation standards and activities.

Responsibilities

• Prepares individuals for growth opportunities and advancement; builds internal collaborative networks for self and others.
• Solicits and acts on performance feedback; drives collaboration to set goals and provide open feedback and coaching to foster performance improvement.
• Demonstrates continuous learning; oversees the recruitment, selection, and development of talent; ensures performance management guidelines and expectations to achieve business needs.
• Maintains testing and training standards by promoting the departments strategic initiatives and developing and implementing technical and/or non-technical training materials.
• Maintains compliance and accreditation by defining policies and work instructions, ensuring they are in alignment with applicable regulations, license requirements, accreditation standards, and inspection checklists.
• Serves as a link between medical laboratory services and other services by influencing changes to current practices in response to regulatory/accreditation changes and issues.
• Ensures medical laboratory operations and improves processes by developing strategies and defining efficient operations, quality, service, patient safety, member/customer satisfaction, and cost effectiveness.
• Manages service quality by championing applicable policies and procedures for audit and process improvement projects.

Requirements

• Minimum two (2) years of experience managing operational or project budgets.
• Minimum three (3) years of experience in a leadership role with direct reports in a healthcare related field.
• Bachelor's degree in medical lab science or equivalent, or health care related field AND minimum ten (10) years of experience in medical technology, clinical laboratory sciences, or health care related field OR Minimum thirteen (13) years of experience in medical technology, clinical laboratory sciences, or health care related field.
• Knowledge, Skills, and Abilities (KSAs): Business Process Improvement; Cost Optimization; Operational Excellence; Operations Management; Compliance Management; Confidentiality; Health Care Compliance; Maintain Files and Records; Employee Training; Stakeholder Management; Legal and Regulatory Requirements; Safety Management; Computer Literacy; Member Service; Medical Sanitation and Infection Control; Medical Terminology; Health Care Quality Standards; Medical Equipment; Quality Improvement; Quality Assurance and Effectiveness; Patient Sample Collection; Medical Equipment Scoping and Planning
• Technical Supervisor Certification from the American Board of Bioanalysis.
• Medical Technologist Certification.

Qualifications

Minimum two (2) years of experience managing operational or project budgets.

Minimum three (3) years of experience in a leadership role with direct reports in a healthcare related field.

Bachelor's degree in medical lab science or equivalent, or health care related field AND minimum ten (10) years of experience in medical technology, clinical laboratory sciences, or health care related field OR Minimum thirteen (13) years of experience in medical technology, clinical laboratory sciences, or health care related field.

Knowledge, Skills, and Abilities (KSAs): Business Process Improvement; Cost Optimization; Operational Excellence; Operations Management; Compliance Management; Confidentiality; Health Care Compliance; Maintain Files and Records; Employee Training; Stakeholder Management; Legal and Regulatory Requirements; Safety Management; Computer Literacy; Member Service; Medical Sanitation and Infection Control; Medical Terminology; Health Care Quality Standards; Medical Equipment; Quality Improvement; Quality Assurance and Effectiveness; Patient Sample Collection; Medical Equipment Scoping and Planning

Technical Supervisor Certification from the American Board of Bioanalysis.

Medical Technologist Certification.