Director, Labor Relations, and Grievances - MTAPD/Security

About the role

The Director, Labor Relations, and Grievances oversees labor/management relations functions within MTA-HQ, MTA Police and the Department of Security.

Responsibilities

• Directs and manages the MTA-HQ, MTA-PD and Department of Security contract interpretation and disciplinary grievance processes.
• Reviews and evaluates incoming grievances, Improper Practice charges, and draft disciplinary charges, and provides proper responses to grievances.
• Provides advice and guidance on proper interpretation of CBAs and labor related issues, as well as research and prepare responses to labor contract and other labor disputes and union requests for information.
• Represents MTA-HQ and Department(s) at informal conferences, provide guidance/assistance to assigned attorney on grievances, and serve as hearing officer at pre-arbitration hearings.
• Negotiate resolution of labor disputes within contractual parameters.
• Accurately tracks individual case load and status matters; proactively identifies bottlenecks and recommends solutions to streamline process.
• Participate in collective bargaining negotiations of successor CBAS, as well as their implementation.
• Create a professional environment that respects individual differences and enables all employees to develop and contribute to their full potential.
• Answers/Responds to correspondences relating to labor issues.
• Prepare reports and recommendations to the Deputy Chief, Grievance Arbitrations and Labor Litigation, and/or other Departmental/Unit heads.

Requirements

• Proven leadership skills with the ability to bridge and enhance cooperative working relationships.
• Advanced facilitation, mediation, advocacy, and interpersonal skills to cope with conflicting points of view, function under pressure while demonstrating integrity, fair-mindedness, and a persuasive, confident persona.
• Excellent written and oral communication, listening, and interpersonal skills.
• Excellent organizational and presentation skills.
• Demonstrated ability to conduct thorough and factual investigations and present findings in a clear, concise, and persuasive format.
• Demonstrated ability to work independently and prioritize projects in time-sensitive situations, while paying attention to details.
• Excellent analytical and complex problem solving to make quality decisions.
• Proficiency in drafting contractual language, grievance decisions & internal/external correspondences.
• Strong knowledge of public sector labor law and demonstrated ability to work effectively with unionized and non-unionized staff at all levels and with external stakeholders.
• Demonstrated proficiency in Microsoft Office Suite or comparable applications, i.e., Word, Excel, PowerPoint, and Outlook.

Qualifications

• Bachelor’s degree in Labor Relations, or a related field.
• Minimum 10 years related experience, of which 4 years must have been in a supervisory/leadership position.

Skills

• Proven leadership skills.
• Advanced facilitation, mediation, advocacy, and interpersonal skills.
• Excellent written and oral communication, listening, and interpersonal skills.
• Excellent organizational and presentation skills.
• Demonstrated ability to conduct thorough and factual investigations and present findings in a clear, concise, and persuasive format.
• Demonstrated ability to work independently and prioritize projects in time-sensitive situations, while paying attention to details.
• Excellent analytical and complex problem solving to make quality decisions.
• Proficiency in drafting contractual language, grievance decisions & internal/external correspondences.
• Strong knowledge of public sector labor law and demonstrated ability to work effectively with unionized and non-unionized staff at all levels and with external stakeholders.
• Demonstrated proficiency in Microsoft Office Suite or comparable applications, i.e., Word, Excel, PowerPoint, and Outlook.