Director, Knowledge Management

Key Responsibilities

• Knowledge Strategy & Architecture
• Define enterprise-wide taxonomy, governance, and "living knowledge" frameworks to support rapid scaling and IPO readiness.
• Develop corporate ontologies to ensure institutional knowledge is machine-searchable and AI-ready.
• Partner with senior leadership to identify and mitigate organizational memory risks.
• Data Retention & Migration (Program Lead)
• Serve as DRI for a 7-wave data retention program, transitioning the company from Slack-centric storage to durable repositories (Confluence, Google Drive).
• Build and mobilize a cross-functional network of department champions to lead migration efforts.
• Enforce documentation standards, leverage AI tools (e.g., Glean) for migration, and manage change to prevent shadow IT.
• Partner with Legal to manage compliance carve-outs, legal holds, and retention policies.
• Institutional Memory Preservation
• Standardize knowledge capture for critical transitions (departures, role changes, org redesigns).
• Embed retrospective practices to systematically document decision rationales and project context.
• Platform Stewardship & Change Management
• Co-own governance of Oura’s tech stack (Confluence, Google Workspace, Glean, Miro, Slack, Intranet) in partnership with IT.
• Optimize information architecture to support multi-tool AI stack use cases (e.g., performance reviews, deal continuity).
• Embed knowledge hygiene into core HR milestones (onboarding, L&D tracking, planning cycles).
• Define and track KPIs for knowledge health, including content currency, discoverability, and search efficacy.

Qualifications

• 12+ years in knowledge management, organizational effectiveness, change management, L&D, or an adjacent field.
• Proven success scaling KM practices within high-growth, Series C+ or pre-IPO environments.
• Prefer candidates with hands-on expertise with Google Workspace, Glean, Miro, and Slack.
• Exceptional track record of driving cross-functional behavior change, program management, and cultural alignment.
• Familiarity with data retention compliance, legal governance, or HR/L&D operations.

Benefits

• Competitive salary and equity packages
• Health, dental, vision insurance, and mental health resources
• An Oura Ring of your own plus employee discounts for friends & family
• 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off
• Paid sick leave and parental leave

Oura takes a market-based approach to pay, which may vary depending on your location. US locations are categorized into tiers based on a cost of labor index for that geographic area. While most offers will be closer to the starting range, successful candidates' pay will be determined based on job-related skills, experience, qualifications, work location, internal peer equity, and market conditions. These ranges may be modified in the future.

We are not considering candidates residing in the following states: Alaska (AK), Delaware (DE), Iowa (IA), Mississippi (MS), Nebraska (NE), South Dakota (SD), West Virginia (WV), and Wisconsin (WI).

Oura is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees.

To all recruitment agencies: Oura does not accept agency resumes. Please do not forward resumes to our jobs alias, Oura employees, or any other organization's location. Oura is not responsible for any fees related to unsolicited resumes.