Director of Knowledge Management

About the role

The Director of Knowledge Management will lead the Firm's KM program during a critical phase of transformation, focusing on practical strategies and ambitious goals to improve knowledge accessibility and usability.

Responsibilities

• Own and execute the Firm's KM roadmap, prioritizing initiatives and setting timelines.
• Build and scale KM teams, including attorneys, content specialists, and practice-aligned roles.
• Translate practice needs into actionable KM projects, such as precedent collections, playbooks, and workflow improvements.
• Define and implement the KM operating model, including governance, contribution expectations, and decision rights.
• Develop standards for KM assets, ensuring they are authoritative, up-to-date, and accessible.
• Partner with IT, Data Strategy, Records, Research, and practice stakeholders to ensure KM assets align with confidentiality, ethical walls, and client-specific restrictions.
• Design lightweight processes to minimize attorney burden while maximizing capture of reusable work product and insights.
• Work closely with Practice Innovation product owners, engineers, IT, and vendors to embed knowledge capabilities into workflows.
• Select, design, implement, and roll out AI-enabled legal tools, ensuring they surface relevant knowledge and data in lawyer workflows.
• Measure and report on KM program performance, including adoption rates, content usage, and knowledge gaps.
• Collaborate with Practice Innovation, IT, Data Strategy, Research & Competitive Intelligence, Business Development, Pricing, Risk, Talent, and practice leadership to coordinate KM efforts.

Qualifications

• 8+ years of relevant experience in law firm knowledge management, practice management, or legal operations.
• Strong understanding of law firm workflows, document lifecycle, precedent management, attorney adoption, and client service expectations.
• Experience creating, governing, or improving reusable legal resources such as templates, precedents, clause banks, playbooks, checklists, matter profiles, or knowledge repositories.
• Ability to work credibly with partners, associates, administrative leaders, product owners, IT, data, research, risk, and business development stakeholders.
• Strong execution discipline, judgment, communication skills, and discretion in handling confidential information.
• Firmwide KM strategy and execution; knowledge governance; AI-ready knowledge architecture; practice alignment; workflow design; cross-functional collaboration; attorney enablement; change management; sound professional judgment.
• PREFERRED: Experience selecting, designing, implementing, or rolling out AI-enabled legal tools, document management systems, experience platforms, intranets, taxonomy, metadata, or legal workflow tools.
• PREFERRED: Experience leading change management, attorney enablement, training, or adoption programs.

Education

Bachelor’s degree in business, communications, technology, or JD preferred.

Physical Requirements

• Able to move around the office up to 15% of the time to make copies, fax, file, etc.
• Stationery remains at least 85% of the time.
• Requires frequent use of computers and office productivity machines (e.g., fax machine, copier, printer).
• Occasionally required to move documents or files weighing up to 15 lbs.
• Requires constant communication and exchange of information with the Firm attorneys, clients, and staff.
• Requires inspecting and observing information on a computer screen at least 80% of the time.

Working Conditions

• Hybrid environment.
• Occasional extended hours beyond the normal schedule may be required to meet firm or client needs.

Company Information

Haynes and Boone is one of the largest law firms in Dallas, known for its diverse practice areas and commitment to excellence. The firm relocated its headquarters to a new 27-story office tower in the Harwood District of uptown Dallas in 2023. Lawyers in the Dallas office serve all the firm’s practice and industry areas, including corporate, litigation, banking/finance, insurance law, healthcare law, labor and employment, estate planning, real estate, bankruptcy, intellectual property, white collar crime, and antitrust. The firm values diversity and inclusivity, fostering a collaborative and high-energy work environment.