Director - Key Account Management

Duties And Responsibilities

• Lead industry research by analyzing global supply chain dynamics and emerging technology trends;
• Develop annual business expansion strategies and objectives;
• Monitor customers and competitors, intelligence;
• Conduct in-depth analysis of key competitors’ pricing strategies and production planning and develop competitive strategies;
• Review periodic pricing for mass production and BOM cost consolidation reports;
• Cook up with procurement and R&D teams to optimize cost structures, ensuring competitive pricing and healthy profit margins;
• Lead pricing strategies and contract negotiations and decide final bidding terms to ensure project acquisition and company profitability;
• Review periodic pricing for mass production products and BOM cost consolidation reports;
• Cook up with Procurement and R&D teams to optimize cost structures, ensuring competitive pricing and healthy profit margins;
• Build and maintain communication channels with customers and stakeholders to strengthen strategic partnerships and enhance customer loyalty;
• Act as the final escalation point for critical business incidents (e.g., contract disputes, supply crises, or quality claims); lead cross-functional coordination to resolve key issues;
• Regularly review profitability reports for each product line;
• Analyze key variables impacting profit and loss, and drive profit improvement initiatives;
• Cook up and oversee workflows across Sales, PM, R&D, Procurement, and Manufacturing;
• Oversee team training, performance evaluation, and motivation.

Qualifications

• Bachelor’s degree or above;
• Over 15 years of experience in account management or project management (PM) with U.S.-based clients;
• Familiarity with the gaming console industry is a plus;
• Willingness to travel extensively;
• English proficiency with the ability to communicate directly and fluently with international teams and clients;
• Bilingual language skills in Chinese is a plus.