Director – IT Vendor Management

About the role

Lead enterprise vendor strategy and governance across FIS’s global third-party IT Services and Contingent Labor ecosystem, including two primary world-class services suppliers. Establish and scale a best-in-class Vendor Management capability to drive value realization, risk management, and supplier-led innovation. Act as a key leader in FIS’s digital transformation agenda, evolving vendor management into a strategic partner capability. Own vendor transitions and transformation programs to ensure continuity, stability, and optimized service delivery.

Responsibilities

• Define and implement enterprise vendor governance aligned with FIS’s technology and business strategy
• Lead executive-level vendor relationships and governance forums (QBRs, steering committees)
• Drive KPI, SLA, and XLA performance management using data-driven dashboards and scorecards
• Partner with Procurement and Finance on contract strategy, cost optimization, and commercial governance
• Define FIS’s commercial and supplier governance strategy for the use of AI in outsourced services, and contingent labor
• Lead vendor transitions which include onboarding, offboarding, and vendor-to-vendor migrations
• Oversee vendor service delivery across infrastructure, help desk, application development, and operations
• Ensure compliance with regulatory standards, and internal policies
• Lead FIS’s contingent labor program, including worker onboarding/offboarding, VMS application, MSP provider, and policies, procedures, and governance
• Drive innovation initiatives (automation, AI, transformation) with measurable ROI
• Oversee external labor strategy and supplier management systems

Requirements

• 10+ years of experience in vendor management, sourcing, or outsourcing, primarily in IT Services and Contingent Labor
• Deep understanding of contingent labor programs, MSP models, and VMS tools (Beeline, etc.)
• Proven leadership of global vendor management or partner management functions
• Experience managing large-scale infrastructure outsourcing providers and Tier 1 technology vendors
• Demonstrated success in vendor transitions and transformation programs
• Deep expertise in governance, SLAs/KPIs, contract management, and financial oversight
• Strong knowledge of vendor risk management, compliance, and vendor performance management
• Executive presence with ability to influence senior leadership
• Strong financial and analytical capabilities
• Bachelor’s degree in business administration and supply chain management
• Must be willing and able to travel up to 25%, including domestic travel within the United States and international travel to India as business needs require

Qualifications

• Relevant Certifications such as Certified Professional in Supplier Management (CPSM), or equivalent
• Master's Degree

Benefits

• Flexible and creative work environment
• Diverse and collaborative atmosphere
• Professional and personal development resources
• Opportunities to volunteer and support charities
• Competitive salary and benefits

Pay

The pay range for this full-time position is $161,050-$273,790 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training.

Schedule

Full-time position with up to 25% travel required, including domestic travel within the United States and international travel to India as business needs require.