Director, IT Sales and CX
About the role
The role is expected to provide strategic leadership and technology partnership to enable value through delivery of key solutions and direct ownership of support of current and future technology solutions.
Responsibilities
- Develop Talent & Advance Application of Principle-Based Management (PBM)
- Partnership & Leadership: Be the primary technology leader and partner for the CPG sales and service CPG business teams to optimize and accelerate value for CPG
- Solution Delivery & Sustain: Delivery and Sustain with effective process and discipline to enable new value and maintain/preserve ongoing value to run the business through ownership and accountability of core sales and service technology solutions
Requirements
- Leadership experience with a demonstrated commitment to talent development, cross-training, and building resilient and high performing teams able to sustain operations over time
- Experience with CX technology (internal capabilities supporting sales/service CRM and external customer-facing capabilities like customer portal, ecommerce) and knowledge along with hands-on leadership experience with Salesforce at enterprise scale
- Experience leading and developing digital product teams or enterprise technology delivery teams with experience with Agile delivery models in scaled or multi-team environments that emphasize maximizing value through long-term ownership, operational stability, and continuous improvement
- Demonstrated experience integrating Salesforce with SAP or other ERP Platforms and integration of CX with upstream processes including Pricing, Order-to-Cash etc.
- Experience and ability to align diverse business and technology stakeholders around shared outcomes
- Experience translating business strategies into executable product roadmaps
Qualifications
- Consumer Products industry knowledge related to sales and service enablement processes and platforms, customer-facing capabilities and enabling data platforms
- Knowledge of SAP functional processes in areas that enable the sales and service platforms
- Experience designing team structures that support cross-training, coverage, and reduced single-point-of-failure risk with proven success establishing succession plans, role clarity, and career paths within digital or product organizations
- Experience working in a complex, matrixed enterprise with strong process and technology centric operating models
- Experience with enterprise integration platforms, data fabrics, or API-first architecture
- Experience with AI/GenAI for personal productivity and enabling business strategies
Skills
- Strategic vision and hands-on leadership to ensure operational excellence
- Proven IT leadership experience with a strong track record of delivering value-driven solutions
- Strong track record of building trusted relationships with business stakeholders
- Effective leadership of a global team of salesforce and our B2B customer portal professionals
Benefits
Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region.
Pay
Compensation range is determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.
Schedule
This is a hybrid role based out of our GP Headquarters in Atlanta, GA. It requires at least 3 days in office per week.