Director, IT PMO - Segments

About the role

The Director, PMO Segments leads a centralized enterprise Program Management function across Insurance, CenterWell, Corporate, Digital and Growth. This role ensures standardization of delivery governance, tooling, and execution practices across highly technical and cross-functional environments, enabling scalable, secure, and high-performing platforms.

Responsibilities

• Unify PMO capabilities into a cohesive model enhancing delivery consistency, transparency, and risk management across enterprise technology services.
• Drive successful delivery of program and project scope for technology and business customers.
• Assemble and lead project teams, identify resources, and ensure timely project completion within budget.
• Manage stakeholder partnerships and mitigate risks.
• Manage interdependencies and integration of interrelated projects to ensure aligned and predictable delivery.
• Oversee tooling strategy, AI, and data governance across infrastructure, platform, operations, and cybersecurity domains.
• Deliver executive-level reporting, providing visibility into capacity, financials, risks, dependencies, and delivery performance.
• Escalate and mitigate risks impacting platform stability, scalability, or regulatory compliance.

Requirements

• Masters degree
• 8 + years of leadership experience in a medium to large corporate technical environment, with oversight across diverse segments including healthcare insurance, technology operations, and clinical operations.
• 4+ years leadership experience in a PMO.

Preferred Qualifications

• Experience working with teams that support architecture, infrastructure, cloud, service, API, storage, cybersecurity.
• 1+ years experience supporting AI initiatives.
• Medicaid and Medicare experience.
• Working knowledge of ServiceNow, Jira, Jira Align, ADO.
• Agile/SAFe certification.

Benefits

Enterprise Governance & PMO Leadership
Ensure Program and Project governance for all segments, including compliance, audit readiness, and delivery standards.
Champion and ensure consistent program and project execution frameworks across Agile, Product, DevOps, and Traditional PM models.
Drive PMO maturity and operating model standardization across infrastructure, platform, operations, and cybersecurity domains.
Demonstrate adaptability and curiosity in the face of ambiguity and change.

Segment Delivery Oversight
Provide oversight across domains including: Insurance, CenterWell, Military, Digital, Corporate, and Growth.
Manage interdependencies across complex Programs and ecosystems to ensure aligned and predictable delivery.

Tooling Strategy, AI & Data Governance
Reinforce tooling strategy across shared technologies.
Drive an AI-first mindset across the entire PMO.
Enforce data governance, KPIs, and reporting standards to enable real-time delivery insights.

Portfolio Visibility & Executive Reporting
Deliver executive-level reporting.
Provide visibility into capacity, financials, risks, dependencies, and delivery performance.
Escalate and mitigate risks impacting platform stability, scalability, or regulatory compliance.

Cross-Functional Influence
Partner with: Segment leaders, Business Leaders and Product Owners, Engineering and technology leadership, Cybersecurity leaders, Platform and data teams, Portfolio management and finance, Technology Operations Leaders.
Influence adoption of enterprise governance standards, tooling, and delivery discipline.

Team Leadership
Lead a large team of contractors and employees.
Demonstrate high Emotional Quotient (EQ) and strong leadership skills.
Build capabilities aligned to modern engineering and platform delivery models.

Additional Information

This position follows a Hybrid work style (3 days a week in office). The candidate must live close to one of our designated IT locations: Louisville, KY; Tampa, FL; Dallas/Frisco, TX; Boston, MA; Washington, D.C.; Atlanta, GA, Nashville, TN, Chicago, IL, or Charlotte, NC. Scheduled Weekly Hours 40.

Pay Range

$184,800 - $254,100 per year

Description Of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.