Director, IT PMO - Segments

About the role

The Director, PMO Segments leads a centralized enterprise Program Management function across Insurance, CenterWell, Corporate, Digital, and Growth. This role ensures standardization of delivery governance, tooling, and execution practices across technical and cross-functional environments, enabling scalable, secure, and high-performing platforms.

Responsibilities

• Unify PMO capabilities into a cohesive model enhancing delivery consistency, transparency, and risk management across enterprise technology services.
• Drive successful delivery of program and project scope for technology and business customers.
• Assemble and lead project teams, identify resources, and ensure timely project completion within budget.
• Manage stakeholder partnerships and mitigate risks.
• Familiarize with various delivery methodologies and support the roles of team members.
• Oversee interdependencies and integration of interrelated projects to set strategies for program execution.
• Ensure compliance, audit readiness, and delivery standards for Program and Project governance.
• Drive PMO maturity and operating model standardization across infrastructure, platform, operations, and cybersecurity domains.
• Adapt and demonstrate curiosity in ambiguous and changing situations.
• Provide oversight across domains such as Insurance, CenterWell, Digital, Corporate, and Growth.
• Manage interdependencies across complex programs and ecosystems for aligned and predictable delivery.
• Reinforce tooling strategy across shared technologies, drive an AI-first mindset, and integrate PPM, Agile, DevOps, and operational tooling.
• Enforce data governance, KPIs, and reporting standards for real-time delivery insights.
• Deliver executive-level reporting and provide visibility into capacity, financials, risks, dependencies, and delivery performance.
• Escalate and mitigate risks impacting platform stability, scalability, or regulatory compliance.
• Partner with segment leaders, business leaders, product owners, engineering and technology leadership, cybersecurity leaders, platform and data teams, portfolio management, and finance, and influence adoption of enterprise governance standards, tooling, and delivery discipline.
• Lead a large team of contractors and employees, demonstrating high Emotional Quotient (EQ) and strong leadership skills, and build capabilities aligned with modern engineering and platform delivery models.

Requirements

• Masters degree
• 8+ years of leadership experience in a medium to large corporate technical environment, with oversight across diverse segments including healthcare insurance, technology operations, and clinical operations
• 4+ years leadership experience in a PMO

Preferred Qualifications

• Experience working with teams that support architecture, infrastructure, cloud, service, API, storage, cybersecurity
• 1+ years experience supporting AI initiatives
• Medicaid and Medicare experience
• Working knowledge of ServiceNow, Jira, Jira Align, ADO
• Agile/SAFe certification

Additional Information

This position follows a Hybrid work style (3 days a week in office). The candidate must live close to one of our designated IT locations: Louisville, KY; Tampa, FL; Dallas/Frisco, TX; Boston, MA; Washington, D.C.; Atlanta, GA; Nashville, TN; Chicago, IL, or Charlotte, NC. Scheduled Weekly Hours 40

Pay Range

$184,800 - $254,100 per year

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits include medical, dental, and vision benefits, a 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance, and many other opportunities.

About Us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.