Director, IT Operations

About the role

WEKA is seeking a Director of IT Operations to own the global systems and infrastructure that keep WEKA running — end-user platforms, endpoint fleet, lab infrastructure, and network connectivity. This is a hands-on leadership role: you will manage a distributed team of 6 spanning Campbell, Israel, Bangalore, and Argentina, and personally operate the stack. You will work in close partnership with dedicated Enterprise Applications, GenAI, and Security teams, serving as the operational IT layer that integrates, supports, and executes across all functions.

Responsibilities

• Manage a distributed team of 6 spanning multiple locations.
• Operate the global systems and infrastructure, including end-user platforms, endpoint fleet, lab infrastructure, and network connectivity.
• Work closely with Enterprise Applications, GenAI, and Security teams to integrate, support, and execute across all functions.
• Own IT operations budgets, vendor relationships, and procurement contracts (SaaS renewals, device fleet, network contracts).
• Directly experience with physical lab/co-location logistics, including hardware installation, component swaps, server provisioning/reimaging, out-of-band management, and rapid resolution of lab outages.
• Expert-level administration of Google Workspace, GCP, and Identity & Access Management operations.
• Advanced administration of SaaS stacks like Slack Enterprise Grid, Zoom, and Atlassian Jira, alongside maintaining Notion as an IT knowledge layer.
• Deep background in MDM architecture, zero-touch enrollment, configuration profiles, compliance signaling, and automated OS patch pipelines across Mac, Windows, and Linux fleets.
• Solid understanding of core networking & security fundamentals, including LAN/WAN/Wi-Fi fundamentals, VLAN segmentation, 802.1X certificate-based wireless, SASE/FWaaS VPN routing, and ISP circuit management.
• Strong scripting proficiency (Python, Bash, and/or Node.js) with a proven portfolio of replacing manual IT processes with automated pipelines.
• Experience implementing operational security standards, least-privilege access, data handoff logs, and collecting audit evidence for compliance programs like ISO 27001 and GDPR.

Qualifications

• Leadership & Business Operations: 10+ years in IT with at least 4 years in a senior leadership role scaling IT operations and managing distributed, cross-timezone teams.
• Proven ownership of IT operations budgets, vendor relationships, and procurement contracts (SaaS renewals, device fleet, network contracts).
• Physical Lab Infrastructure: Direct experience with physical lab/co-location logistics, including hardware installation, component swaps, server provisioning/reimaging, out-of-band management, and rapid resolution of lab outages.
• Enterprise Platform & IAM Administration: Expert-level administration of Google Workspace, GCP, and Identity & Access Management operations.
• SaaS Stack Management: Advanced administration of Slack Enterprise Grid, Zoom, and Atlassian Jira, alongside maintaining Notion as an IT knowledge layer.
• Mac-First Endpoint Management (MDM): Deep background in MDM architecture, zero-touch enrollment, configuration profiles, compliance signaling, and automated OS patch pipelines across Mac, Windows, and Linux fleets.
• Core Networking & Security: Solid understanding of LAN/WAN/Wi-Fi fundamentals, VLAN segmentation, 802.1X certificate-based wireless, SASE/FWaaS VPN routing, and ISP circuit management.
• Automation & Scripting: Strong scripting proficiency (Python, Bash, and/or Node.js) with a proven portfolio of replacing manual IT processes with automated pipelines.
• Security & Compliance Enforcer: Experience implementing operational security standards and collecting audit evidence for compliance programs like ISO 27001 and GDPR.
• Education: Bachelor’s degree in Computer Science, Information Systems, or a related technical field.
• Preferred Experience: In a pre-IPO or high-growth technology company. HPC or high-speed storage lab experience, InfiniBand, 100/200/400GbE networking, NVMe storage, Network certification (CCNP or equivalent), Platform certifications (Zoom Certified Expert, Google Workspace Administrator, Slack Administrator, Jira Administrator, or equivalent credentials in Notion administration), HRIS integration experience (downstream patterns with identity, collaboration, and directory systems), IT analytics experience (license utilization dashboards or cross-system operational reporting), Industry certifications (ITIL, GCP Professional Cloud Architect, or identity platform administrator certification).

Pay

The total compensation hiring wage range for this position is $200,000-260,000. Final compensation will be dependent on various factors relevant to the position and candidate such as geographical location, candidate qualifications, certifications, relevant job-related work experience, education, skillset and other relevant business and organizational factors, consistent with applicable law. In addition, the position may include some of the following comprehensive benefits such as Medical, Dental, Vision, Life, 401(K), Flexible Time off (FTO), sick time, leave of absence as per the FMLA and other relevant leave laws.