Director, IT & Beauty Tech Communication & Engagement

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity, and responsibility to satisfy all beauty needs and desires in their infinite diversity. At L'Oréal, our IT teams design and build solutions to ensure high performance for all our business sectors by imagining new ways of doing things, from designing websites to building algorithms and predicting new trends. They can be found leading teams towards a more connected and digitalized future in IT retail, e-commerce, CRM, data, AI, cybersecurity, Cloud, and E-Marketing.

Responsibilities

• Strategy Partner on the ideation of internal communications programs and events, incorporating business objectives and initiatives tied to the IT Americas vision
• Manage the implementation of global driven initiatives, strategically tailored to drive a high level of adoption for the IT audience
• Build relationships with communications partners in the organization, as well as key stakeholders, to influence alignment and seek opportunities to leverage ideas across teams
• Drive education and awareness of the function; position IT as a growth enabler to the business, understanding the unique needs of each audience
• Research competitive best practices and revolutionary approaches to influence the evolution of employee engagement and communication leveraging AI use cases and technology in the workplace
• Manage priorities and deadlines with resources including external Consultants
• Lead communications strategy for Americas CIO executive presence in internal and external stages
• Centralize internal messaging targeting the IT Americas audience to build consistency on tone, frequency, and visual voice with consistent Beauty Tech branding
• Improve audience-focused communication, tailoring messaging to drive impact
• Act as a resource across domains and functions to advise and align communication planning
• Measure effectiveness and engagement through surveys, focus groups, and metrics to evolve the internal communication strategy, driving 360-degree feedback
• Oversee the maintenance and evolution of internal reference tools including, but not limited to: distribution lists, communications matrix
• Manage and execute internal monthly newsletters and events such as Townhalls for the IT Americas audience and IT communications for broader Americas employees
• Partner with CA&E across the Zone in North America and Latin America to amplify internal campaigns and for external communications projects
• Contribute to the global Beauty Tech Communications strategy and execution across the Americas Zone

Requirements

• Self-motivated, with an appetite for working entrepreneurially and a track record as a self-starter
• Strong project management skills, and the ability to execute programs and events with speed, accuracy, and efficiency
• Must be adaptable to changing business conditions
• Outstanding influencing and interpersonal skills and a track record of working effectively and forming peer-level relationships with senior members of an organization
• Excellent verbal and written communication skills, as well as strong listening skills
• An uncompromising commitment to quality – detail-oriented but able to see the big picture
• Team orientation, with a strong sense of commitment to team members and clients
• Flexibility to travel, attend events as required, and to work, if needed, outside of standard office hours
• 7+ years working in a high-paced environment
• Bachelor’s degree required, preferred in Communications, Journalism, or Public Relations
• Experience working in a role relative to internal or corporate communications required
• Strong knowledge of IT industry and technology trends
• Experience in B2B and B2C communication
• Ability to leverage AI and tech tools in the workplace
• Bilingual (English, Spanish) is a plus
• Authorization to work in the United States on a full-time, permanent, ongoing basis is required. No immigration support/sponsorship offered for this role
• Being present in the office three days a week is considered an essential function of all office-based roles for eligible full-time employees

Benefits

• Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)
• Hybrid Work Policy (3 Days in Office, 2 Days Work from Home)
• Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
• Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)
• Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
• Employee Resource Groups (Think Tanks and Innovation Squads)
• Access to Mental Health & Wellness Programs

Pay

Salary Range: $138,500-$200,800 (The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level)

Schedule

Hybrid Work Policy (3 Days in Office, 2 Days Work from Home)