Director, Internal Controls & Process Optimization

Essential Duties and Responsibilities

• Own and maintain the Company control matrix and internal controls framework.
• Serve as the primary liaison with control owners across the organization.
• Monitor timely completion of controls and ensure audit-ready evidence and documentation are maintained.
• Cook up control testing, walkthroughs, remediation activities, and documentation requests.
• Serve as primary liaison with internal audit departments of public-company capital partners.
• Understand partner-specific control requirements, testing schedules, and reporting deadlines.
• Develop and maintain SOPs, process flow diagrams, narratives, risk assessments, and supporting documentation.
• Establish standards for process governance and process documentation.
• Recommend and lead process optimization initiatives that improve efficiency, scalability, consistency, and control effectiveness.
• Identify automation and standardization opportunities across finance and operational functions.
• Own the Newmark offshore relationship and oversee service delivery.
• Monitor SLAs, utilization metrics, service quality, and opportunities to expand and optimize offshore support.
• Promote consistent use of offshore resources across departments and functions.
• Design and deliver training programs related to internal controls, SOPs, governance requirements, and process changes.
• Support ERP implementations, system enhancements, and business transformation initiatives.
• Prepare executive-level reporting and presentations for leadership on controls, audits, process improvements, and operational metrics.

Qualifications

• Educational Requirements and Experience:
  • Bachelor's degree in Accounting, Finance, Business Administration, Information Systems, or related field required.
  • CPA, CIA, CISA, or comparable professional certification preferred.
  • 7+ years of progressive experience in internal controls, internal audit, accounting, finance operations, process improvement, consulting, or related disciplines.
  • Experience supporting multi-location organizations and cross-functional business processes.
  • Experience with ERP implementations, process transformation initiatives, and outsourced service providers preferred.
• Knowledge, Skills and Abilities:
  • Strong understanding of governance, risk management, internal controls, and audit methodologies.
  • Experience developing control matrices, process documentation, SOPs, and process flow diagrams.
  • Excellent project management, facilitation, communication, and stakeholder management skills.
  • Ability to influence change and drive accountability without direct authority.
  • Advanced Microsoft Office skills, including Excel, Word, PowerPoint, and Visio or similar process-mapping tools.
  • Strong analytical, organizational, problem-solving, and decision-making capabilities.
  • Ability to manage multiple priorities in a fast-paced environment.

Environmental Adaptability

• Occasional travel is required
• Works primarily indoors in a climate controlled setting

Physical Requirements

• Regularly required to talk or hear
• Frequently required to sit
• Use hands to finger, handle, or feel
• Reach with hands and arms
• Occasionally lift and/or move up to 25 pounds
• Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus