Director, Process Optimization

Responsibilities

• Assess, analyze, design, and facilitate the stand-up of an enterprise service center and affiliated projects.
• Work closely with business stakeholders to translate strategy into target operating models, financial models, and an actionable roadmap of change.
• Mature processes of solution delivery, reporting, and business relationship management to enable repeatable success and drive adoption and implementation of global standards and processes.
• Perform strategic business analyses and act as a liaison between the leadership team and key stakeholders.
• Manage tasks and responsibilities associated with planning, directing, coordinating, and supporting specific high-impact projects and initiatives that support the overall strategic plan of the business from initiation through delivery.
• Support critical relationships with internal and external business partners.
• Apply expert knowledge of core technology and/or functional areas to coordinate program design and launch within schedule, scope, budget, and quality constraints.
• Construct business cases and cost/benefit analyses for larger enterprise initiatives.
• Report statuses and manage communications and escalations related to all Process Optimization-led initiatives.
• Facilitate senior management meetings and committees, including managing agendas and the collection, compilation, and distribution of management materials as needed.
• Provide leadership, direction, and assistance in direct support of the team lead and other executive team members, as needed.
• Partner with various players and stakeholders across WRBC to develop recommendations and advise WRBC management on high-priority, high-impact decisions.

Qualifications

• 7–10 years of strategy and operations consulting or other relevant industry experience.
• 5 years of experience leading projects that include both analytical and technical components combined with change management and communications management in highly complex and matrix environments.
• Experience working with and managing organizational change and/or Target Operating Model transformational projects in a large enterprise environment.
• Expertise in process optimization fundamentals and in creating and maintaining detailed project plans and schedules in a Lean Six Sigma or Agile/Waterfall environment.
• Strong leadership capabilities with the ability to influence staff and management of internal and external IT partners.
• Able to travel 25–75%.
• Leverage Lean Six Sigma qualification preferred.
• PMP Certification preferred.

Education Requirement

• Bachelor’s degree or higher in Business, IT, or related field.

Additional Company Details

We do not accept unsolicited resumes from third party recruiting agencies or firms. Additional Requirements: Location and Travel: Primary location Jacksonville, FL. Travel: 25–75%. Sponsorship Details: Sponsorship not Offered for this Role.