Director, Internal Communication & Employee Engagement

About the role

New Era Cap, LLC. is an international lifestyle brand headquartered in Buffalo, NY with an authentic sports heritage that dates back over 100 years. The Director, Internal Communication & Employee Engagement reports to New Era’s Chief of Staff, and is responsible for developing and executing strategies that foster a high-performing and highly-engaged workforce.

Responsibilities

• Design and lead enterprise-wide internal communication and employee engagement strategies aligned with organizational goals, business priorities, and company culture
• Serve as the primary liaison to the Chief of Staff on company-wide communications; craft clear, compelling messages for executive updates, leadership messaging, key organizational announcements, and employee programs
• Lead internal messaging during major changes in a way in which ensures transparency, consistency, and maintains trust
• Manage external communication in partnership with appropriate stakeholders, including LinkedIn content that supports brand awareness and reinforces New Era’s employer brand
• Partner with business leaders and key stakeholders to drive timely, relevant, and engaging content across internal communication channels, including the company intranet
• Provide strategic support for executive- and leadership-level meetings by driving agendas, defining objectives, and creating structures that drive alignment, productivity, and efficient decision-making
• Gather multifaceted data points relative to the engagement of all employee groups throughout the organization
• Analyze engagement data to identify trends, risks, and opportunities; present actionable insights to leadership
• Champion initiatives that promote inclusion, recognition, purpose, and well-being
• Create mechanisms for two-way communication and analyze feedback to inform communication strategies
• Develop a revised strategy for how employees are to engage with the community and with community-based organizations towards the goal of accomplishing quantifiable employee-intrinsic and business-advancing goals
• Partner with various areas of the business inclusive of Talent Development to introduce programs such as a New Era speaker series to serve as learning/motivational opportunities for employees
• Equip people managers and leaders with tools, training, and coaching to build engaged teams
• Develop the strategy and oversee on-brand employee recognition programs and ensure alignment with company values
• Support organizational change initiatives with change management methodology, communication tactics, and engagement strategies that build trust and resilience
• Keep all sensitive matters confidential
• Other duties as assigned

Requirements

• Bachelor’s degree in organizational development, I/O psychology, communication, change management, business administration or other relevant studies strongly preferred, MBA a plus
• Minimum of ten (10) years of progressive experience in an internal communications and employee engagement role at the leadership level
• Certification in coaching, change management, or employee experience frameworks is preferred

Skills

• Excellent communication, facilitation, and stakeholder management skills
• Proven success in designing and implementing engagement programs at scale
• Strong analytical skills with experience in survey tools and data interpretation

Benefits

• Competitive compensation
• Generous PTO policy
• World-class benefits designed to promote health, financial stability, and personal growth
• Paid parking
• Exclusive discounts on apparel and headwear
• Professional development opportunities

Pay

The salary range for this position is $130,000 - $175,000 (plus bonus & benefits) and pertains to candidates located in Western New York. Actual compensation will fall within this range and is determined by a wide array of factors including but not limited to skill set, education, essential job duties and requirements, and necessary experience.

Schedule

The location for this position is 100% on-site in Buffalo, NY, with 5% to 10% domestic and/or global travel required.