Director, Integrated Intelligence (Social Listening)

At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries.

About the role

Real Chemistry Analytics enables smarter decision-making through the power of data, advanced analytics, artificial intelligence, and actionable insights. Our teams help clients understand audience behavior, measure performance, uncover growth opportunities, and optimize business outcomes across the healthcare ecosystem. By combining healthcare expertise with data science, measurement, and strategic consulting, we help clients transform complex information into meaningful actions that drive impact for brands, healthcare professionals, and patients.

The Director, Social Intelligence and Insights role is primarily responsible for leading large scale social media listening and audience analytics engagements with a set of Real Chemistry’s top clients. This individual will work within the Integrated Intelligence team and be a business lead, team builder, and client relationship partner responsible for ensuring efficient delivery and customer experience that meets their goals and moves their business forward. This role can be remote within the United States or based in any of our U.S. office locations, including New York City, Boston, Chicago, Lambertville, NJ, San Francisco, or Carmel, IN.

Responsibilities

• Be the lead on groundbreaking social media intelligence and insights projects, strategically guiding the team on method, approach, dataset, and client relations.
• Be a core member within an integrated agency team, collaborating with members from all functions across the Real Chemistry agency network.
• Track and stay involved in the execution of projects/results, including guiding team members on how to turn data into insights, crafting strategic recommendations, and delivering the insights to our client.
• Get “in the weeds” with the project team on larger, sophisticated projects, ensuring nuances in the data are being represented and commanding a solid understanding of the insights when presented to clients.
• Help lead a large book of Integrated Intelligence business in a financially prudent and proactive manner, advancing potential risks and challenges to Senior Leaders as appropriate.
• Organically grow existing client business into new engagements or secure renewals; identify new revenue opportunities and develop proposals in partnership with Senior Leaders.
• Exhibit leadership within the team by instilling a culture of cohesion, collaboration, learning, development, and passion towards the work we do.
• Make research and insights happen: Find operational efficiencies and drive them forward. Collaborate with your team members so that projects get done well and right: on time, on budget, and on strategy for the client.
• Maintain and strengthen client relationships through our collective team greatness. Become a trusted advisor to clients by understanding their big picture strategy and day-to-day needs.

Requirements

• 8+ years of experience with majority in at least one of the following areas: healthcare/pharmaceutical marketing/PR/advertising, strategic planning, digital/social strategy, digital/social analytics, social listening, primary/syndicated research, or account management. Agency experience strongly preferred.
• 2+ years of project management experience, including handling timelines, budgets, and expectations for multiple deliverables.
• Deep understanding and experience with social media listening and measurement, and comfort working with data from Facebook, Twitter, Instagram, LinkedIn, YouTube, Reddit, and TikTok, including familiarity with platforms such as Brandwatch, Quid, Meltwater, or Muck Rack.
• Experience using generative AI tools such as ChatGPT, Gemini, and Copilot.
• Experience with multi-modal research approaches, using novel data sets and triangulating across methodologies to deliver impact.
• High understanding and passion for the pharma/healthcare/life sciences sector.
• Passion for telling stories motivated by data and insights, bringing creativity to analytics, and merging art and science, qual and quant.
• Proven track record to drive a team to develop high-quality work in a variety of client situations, setting the standard for delivering value and making a positive impact on our clients and their customers.
• Comfort with ambiguity and a hunger to be the best. Willingness to roll up your sleeves and tackle problems.

Skills

Our Company values—Best Together, Impact Obsessed, Excellence Expected, Evolve Always, and Accountability with an "I"—genuinely resonate with how you work and lead. You demonstrate the Real Chemistry Can mindset by approaching challenges with optimism, accountability, creativity, and a solutions-oriented attitude, always looking for ways to make a meaningful impact for our clients, colleagues, and communities. You are adaptable, resilient, and comfortable adjusting your scope, responsibilities, and priorities in a fast-paced, evolving environment. You are proactive, driven, and resourceful, with strong prioritization skills, intellectual curiosity, and a desire to leverage data to inform decisions and drive outcomes. You are energized by innovation and the transformative potential of AI, actively exploring new technologies, identifying opportunities to work smarter, and championing practical, responsible AI adoption that drives meaningful business impact.

Pay

Pay Range: $95,000 - $135,000. Consistent with applicable law, compensation will be determined based on job-related, non-discriminatory factors including but not limited to experience, skills, qualifications, geographic location, and internal parity.

Benefits

Real Chemistry offers a comprehensive benefits package and a variety of programs designed to support our employees' well-being, growth, and success. Benefits include:

• Generous holiday and paid time off.
• Options for private medical, dental, and vision plans.
• Support in saving for the future.
• Offices in key markets with free snacks.
• Mental wellness coaching and support.
• Access to more than 13,000 online classes with LinkedIn Learning.

Schedule

Since the pandemic, we have adapted to how our people told us they want to work. For employees who are within an hour of one of our offices, we expect attendance in the office two days per week, either at a Real Chemistry office or onsite with clients. Outside of these offices, we have regions where people work remotely but come together quarterly for collaboration, culture, and learning opportunities. We call this our Real Hybrid and Regional Teams (Real HART) approach.