DIRECTOR INSTALL PROJECT MANAGEMENT

About the role

OCHIN is a rapidly growing national nonprofit health IT organization with two decades of experience transforming health care delivery to drive health equity. We provide leading-edge technology, data analytics, research, and support services to nearly 1,000 community health care sites, reaching nearly 6 million patients nationally. This role provides strategic and operational leadership for OCHIN's implementation portfolio, overseeing the successful delivery of more than 40 ambulatory, acute care, Tribal, PACE, and large expansion implementations annually.

The Director, Install Project Management is accountable for ensuring implementations are delivered with rigor, consistency, and excellence while achieving meaningful clinical, operational, financial, and customer experience outcomes for members. Reporting to executive leadership, this role leads a team of project managers responsible for complex, enterprise-scale Epic implementations and drives the standards, processes, governance, and performance expectations required for successful execution.

Responsibilities

• Lead a portfolio of more than 40 implementations annually across ambulatory, acute care, Tribal, PACE, and member expansion programs.
• Ensure implementations are delivered on time, within scope, within budget, and in alignment with organizational and member objectives.
• Establish and maintain implementation governance, methodologies, standards, tools, and best practices that drive consistency, quality, and predictable outcomes.
• Provide executive oversight of implementation planning, execution, stabilization, and transition to ongoing operations.
• Monitor portfolio performance through key performance indicators, project milestones, financial metrics, member satisfaction measures, and operational outcomes.
• Ensure accurate forecasting, portfolio reporting, resource planning, and capacity management.
• Drive achievement of member-defined clinical, operational, financial, and adoption goals.
• Partner with member executives and implementation stakeholders to ensure organizational readiness and successful adoption of Epic solutions.
• Champion a customer-centric culture focused on responsiveness, transparency, accountability, and service excellence.
• Serve as an executive escalation point for complex implementation, operational, and customer service issues.
• Ensure implementations support measurable improvements in patient care, provider experience, revenue cycle performance, operational efficiency, and financial sustainability.
• Establish and maintain strong partnerships across Install Analysts, Data Conversion, IT, PTP, Interoperability, Clinical Informatics, Customer Experience, Member Care Team, Learning, Product, and Executive Leadership.
• Ensure alignment, accountability, effective communication, resource coordination, and successful member outcomes throughout the implementation lifecycle.
• Facilitate executive governance forums, sponsor meetings, steering committees, and portfolio reviews.
• Collaborate with operational, clinical, technical, and financial leaders to remove barriers and drive implementation success.
• Identify, assess, and proactively mitigate implementation risks and dependencies.
• Ensure timely escalation and resolution of issues impacting member outcomes, timelines, budget, or quality.
• Drive disciplined execution and establish clear accountability for project performance.
• Lead post-implementation reviews and lessons learned activities to identify opportunities for improvement.
• Continuously enhance implementation methodologies, tools, standards, and governance processes based on organizational and member feedback.
• Lead, coach, and develop a high-performing team of project managers.
• Establish clear performance expectations, accountability measures, and professional development plans.
• Foster a culture of ownership, collaboration, transparency, and continuous learning.
• Support succession planning and workforce development to ensure long-term organizational capability and growth.
• Model OCHIN values and leadership behaviors while driving exceptional performance and results.

Requirements

• Bachelor’s degree or equivalent relevant combination of education and experience. Bachelor’s degree in IT, healthcare, health informatics, related field, or equivalent experience; Master’s degree preferred.
• Project Management Professional (PMP) certificate, Certified Associate in Project Management (CAPM) certificate, or five years leading EHR implementations required.
• Certification in Epic module(s) strongly preferred.
• 8+ years of professional business experience, preferably in a healthcare and IT setting.
• Experience managing and directing seven or more direct reports and a team of 30+ staff, including recruitment, training and development, and providing rewards and recognition.
• Experience with project management systems, tools, and tasks.
• Proven success in internal and external relationship management with all levels of expertise from administrative to executive.
• Technical aptitude to fully understand and gain the necessary knowledge required to effectively collaborate with members.
• Proficiency in Smartsheet, Microsoft Project, or similar project management system preferred.

Skills

• Coaching Mindset: The ability to measure staff accomplishments using qualitative and quantitative measures. Sets clear expectations and is transparent about how performance will be evaluated. Addresses performance issues quickly and directly, with objectivity, consistency, and professionalism. Provides employees with resources, knowledge, information, and assistance they need to achieve their goals and objectives. Recognizes and celebrates staff’s accomplishments.
• Continuous Learning: The ability to identify formal and informal learning opportunities that help employees take responsibility for their professional growth and skill development. Is passionate about employees achieving their full potential. Encourages employees to solve their own problems, develop solutions, and act. Promotes an environment of continuous learning, innovation, knowledge sharing, and improvement.
• Fostering Trust with Integrity: Exhibits integrity by consistently following through on commitments and aligning words with actions. Demonstrates honesty through transparency and personal accountability. Promotes fairness by creating brave spaces, setting clear and measurable expectations, and communicating them consistently. Shows good judgment through moral courage and adherence to OCHIN's values, policies, processes, and procedures.
• Leading Change: The ability to adapt quickly to rapidly changing environments and guide team members through periods of uncertainty. Demonstrates resilience and remains focused and persistent during times of change. Understands the importance of transformation and encourages team to embrace and champion needed change. Actively seeks feedback and input from team members.
• Service Leadership: Fosters a culture of trust, respect, diversity, and inclusion. Inspires team members towards a shared purpose, through leading by example. Influences others towards a spirit of service to benefit OCHIN and Members.
• Systems Thinker: Seeks to find linkages and connections to enable greater collaboration across teams and improved results and outcomes. Embraces a holistic approach to idea generation, solutioning, and problem solving. By asking questions, fostering multi-disciplinary collaboration that uncovers interdependencies, ensures recommended solutions and new approaches reflect the entire system at work, rather than a set of discreet parts or activities.

Physical Requirements

• Travel may be required to support OCHIN’s business needs, including by air, vehicle, or train.
• May need to move from place to place, and at times may need to be stationary for long periods of time.
• Routinely uses standard office equipment such as computers and communication devices.
• Ability to work independently and efficiently from a remote office environment.
• Frequent decision making and independent judgment or action.
• Ability to read, speak, write, and understand English at a professional level.
• May be required to provide on-call trouble-shooting support for emergencies after business hours and on weekends, on a rotating basis with other staff.

Additional Information

COVID-19 Vaccination Requirement: To keep our colleagues, members, and communities safe, OCHIN requires all employees—including remote employees, contractors, interns, and new hires—to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.

Work Location and Travel Requirements: OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home, and many positions support member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Travel required up to 20% nationally for on-site Go Live support.

Work From Home Requirements: Ability to work independently and efficiently from a home office environment with high-speed internet service. It is a requirement that employees work in a distraction-free workplace.

Benefits

OCHIN offers a comprehensive range of benefits. See our website for details: https://ochin.org/careers.