Director, Insight Research

About the role

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Director, Insight Research, you will be responsible for all aspects of member and marketplace research, including Quantitative, Qualitative, and Voice of the Member/Consumer research. Provides actionable insights to empower informed, fact-based, member-centric strategic and tactical decisions to support business growth with no quality concessions. Provides management of research with accurate, timely, and relevant business strategy conclusions and recommendations to support the enterprise. Guides, plans, delegates and/or manages/direct