Director, Inland Marine

About the role

The primary purpose of this position is to lead and implement the strategic development and execution of organizational goals and objectives for Inland Marine. Provide leadership, direction and support to underwriting team(s) and/or direct reports. Is responsible for underwriting, profitability, growth and retention of new and renewal business that is consistent with Inland Marine underwriting strategies. Manage underwriting functions to achieve profit, revenue, loss ratio, and expense targets. Ensure effective execution of best practices.

Responsibilities

• Delegate underwriting authority to staff via letters of authority; monitor and revise as appropriate.
• Ensure a quality underwriting work product is produced consistent with letters of authority, underwriting strategy, standards and process.
• Provide coaching and training for underwriting staff based on results of underwriting audit review.
• Work with Operations to ensure all processing and service standards are met.
• Communicate, identified agency production, training or quality issues to Marketing.
• Develop and maintain relationships with internal resources (Actuarial, Product Development, Claim, IT, etc.) to coordinate services to customers.
• Manage the day-to-day work activities of a group of underwriters and underwriting support staff who are driven by a sense of hard work, and a pursuit of excellence laid out by the Markel Style.
• Work closely with the Regional Product Lead, Property & Marine in the Northeast Region to develop and execute on business and marketing strategies within an established geographic territory.
• Balance the team’s workloads and maintain appropriate staffing levels.
• Manage risk selection and pricing, specifically on daily transactional inland marine and property fire risks.
• Achieve customer satisfaction and service standards for all retail brokers assigned to team and/or self.
• Create a culture of professionalism and team cohesion that everyone can be proud of.
• Maintain and exceed set production/premium goals and departmental guidelines.
• Identify strengths and weaknesses in current procedures and recommend changes.
• Make recommendations on underwriting policy and pricing strategy to management.
• Train and coach on marketing skills and broker management.
• Plan and develop career paths for staff.
• Evaluate personnel performance.

Qualifications

• Bachelor’s degree preferred.
• 5-10 years of inland marine and property underwriting.
• 5+ years of management experience.
• Demonstrated aptitude to manage people and projects.
• Proven ability to make sound underwriting decisions.
• Strong organizational skills with the ability to handle multiple tasks simultaneously.
• Ability to achieve business goals and objectives.
• Demonstrated sales, marketing and relationship management skill.