Director Information Technology Operations

About the role

The Director of Information Technology Operations is responsible for overseeing the companies IT Department. Clark Pacific strives to be a technology leader, and the Director develops strategy and plans to implement innovative solutions leveraging AI or other tools to advance technology.

Responsibilities

• Exercise a high level of professionalism and confidentiality when working with staff, projects, and proprietary information.
• Technology Operations & Team Leadership
  • Manage IT operations across support, infrastructure, cybersecurity, business systems, integrations, and data tools to ensure reliable service delivery.
  • Lead, coach, and develop IT team members while also serving as an escalation resource for complex technical, systems, and business application issues.
  • Define and execute the approved technology roadmap, including infrastructure improvements, system upgrades, cybersecurity initiatives, business system enhancements, reporting improvements, automation, and AI-enabled capabilities.
  • Support and evolve enterprise systems, integrations, reporting, and automation efforts to incorporate AI technology and improve data accuracy, operational visibility, and decision-making.
  • Evaluate new technologies, tools, and vendors; make recommendations based on business value, security, cost, scalability, and support requirements.
  • Collaborate with manufacturing, engineering, field operations, and corporate departments to deliver standardized technology solutions across company locations.
• Vendor & Financial Management
  • Manage technology vendors, service providers, and implementation partners to ensure timely delivery, issue resolution, and service quality.
  • Support IT budget planning and manage assigned expenses, renewals, purchasing, licensing, and cost-control activities.
  • Monitor vendor performance, service levels, support response, and contract compliance; escalate issues when needed.
• Adoption, Change & Governance
  • Lead technology adoption, training, communication, and change support for new or improved systems.
  • Implement and maintain standards for applications, access control, cybersecurity, data quality, documentation, and responsible AI usage.
  • Track service levels, project progress, system reliability, security risks, adoption, and user satisfaction; report status and risks to leadership as needed.

Qualifications

• Hands-on IT management experience, with the ability to lead people while directly solving technical, systems, support, and implementation issues.
• Enthusiastic about AI expansion and experience implementing AI tools for increased productivity.
• Strong business partnership skills, with the ability to understand operational needs and translate them into practical technology solutions.
• Sound financial judgment, with experience supporting budgets, managing vendors, controlling costs, and evaluating technology investments.
• Broad working knowledge of modern technology domains, including infrastructure, cloud services, networking, cybersecurity, enterprise systems, data, automation, and AI-enabled tools.
• Experience supporting enterprise software selection, configuration, integration, implementation, and lifecycle management.
• Proven ability to manage, coach, and develop IT staff; set priorities; balance workload; and hold team members accountable for service quality and project delivery.
• Ability to explain technical topics clearly to non-technical users, managers, and leadership.
• Strong risk management mindset, with the ability to balance security, usability, cost, innovation, and operational stability.
• Experience leading change, training, documentation, and adoption activities so technology improvements are used effectively.
• Experience leading change, training, documentation, and adoption activities so technology improvements are used effectively.
• Experience managing technology vendors, software renewals, system implementations, licensing, support agreements, and lifecycle planning.
• Strong familiarity with the Microsoft technology ecosystem, including Microsoft 365, Teams, SharePoint, Intune, Entra ID, Power Platform, and enterprise business systems environments.

Skills

• Hands-on IT management experience, with the ability to lead people while directly solving technical, systems, support, and implementation issues.
• Enthusiastic about AI expansion and experience implementing AI tools for increased productivity.
• Strong business partnership skills, with the ability to understand operational needs and translate them into practical technology solutions.
• Sound financial judgment, with experience supporting budgets, managing vendors, controlling costs, and evaluating technology investments.
• Broad working knowledge of modern technology domains, including infrastructure, cloud services, networking, cybersecurity, enterprise systems, data, automation, and AI-enabled tools.
• Experience supporting enterprise software selection, configuration, integration, implementation, and lifecycle management.
• Proven ability to manage, coach, and develop IT staff; set priorities; balance workload; and hold team members accountable for service quality and project delivery.
• Ability to explain technical topics clearly to non-technical users, managers, and leadership.
• Strong risk management mindset, with the ability to balance security, usability, cost, innovation, and operational stability.
• Experience leading change, training, documentation, and adoption activities so technology improvements are used effectively.
• Experience managing technology vendors, software renewals, system implementations, licensing, support agreements, and lifecycle planning.
• Strong familiarity with the Microsoft technology ecosystem, including Microsoft 365, Teams, SharePoint, Intune, Entra ID, Power Platform, and enterprise business systems environments.

Benefits

Competitive Salary Range: $180,000 - $225,000 depending on experience
Health, Dental and Vision Insurance with the options of using Kaiser and VSP for vision!
Medical FSA
Employer paid life insurance provided by Clark Pacific
Voluntary ancillary benefits such as Critical Illness, Accident Insurance, and Whole Life Insurance.
401(k) matching 100% of the first 3%, then 50% of the next 2%.

Pay

Competitive Salary Range: $180,000 - $225,000 depending on experience

Schedule

An in-person office environment is required, with regular engagement across office and plant locations to support operations, technology deployments, and business partnership.