Director, Information Technology (IT)

About the Opportunity

The organization is a leading public safety AI company that uses real-time data from 700M+ devices, 200+ global enterprises, and 23,000+ federal, state, and local agencies to provide mission-critical intelligence to first responders and security teams.

What this role is about:

The Director, IT is a player-coach responsible for building, providing strategic direction, and operating modern, scalable IT infrastructure. This role reports to the Senior Director of Product Operations within the Product, Data & Engineering division.

What you’ll do:

• Oversee daily IT operations and own the organization's application landscape, ensuring a well-governed, rationalized SaaS portfolio with SSO and SCIM provisioning wherever possible
• Define and execute a roadmap to accelerate IT maturity by deploying AI-assisted tools to automate core lifecycle workflows—specifically access provisioning, hardware management, and employee transitions
• Identify and champion technology-enabled opportunities that enhance operational efficiency, innovation, scalability, and reduce toil via automation
• Provide leadership and direction to IT Systems Admins and Help Desk staff
• Develop and own the corporate IT budget, evaluate vendor contracts, and procure software/hardware solutions
• Partner with InfoSec to operationalize incident response and vulnerability management
• Support a distributed workforce using GSuite, Okta, Claude, and Replit across a fleet of primarily MacBook Air and Windows 11 hardware

What we’re looking for in our ideal candidate:

• 7+ years of IT experience, including 4+ years in IT leadership roles, ideally within fast-growing technology companies
• A willingness to roll up their sleeves for technical execution while simultaneously building long-term strategy
• An “AI mentality” to IT, with a proven track record of leveraging automation and AI to reduce operational toil, simplify processes, and systematically eliminate low-value work through thoughtful prioritization and backlog management
• A strong capability and comfort managing, integrating, supporting, and optimizing a broad portfolio of business applications, with demonstrated skill in strategically evaluating when to build, buy, or outsource solutions and effectively managing vendors and external partners
• Experience running IT operations for a remote-first, international workforce
• A strong command of identity and access management (SSO, SCIM, MFA) and experience contributing to compliance frameworks like SOC 2, ISO 27001, or HIPAA
• Able to earn trust and collaborate with both executives and individual contributors

What we offer:

• The chance to work with a passionate team on solving one of the largest challenges globally
• Competitive salary and benefits and equity participation
• A dynamic, flexible, and fun start-up work environment with a highly talented team
• The starting pay for a successful applicant will depend on a variety of job-related factors, which may include experience, relevant skills, training, education, location, business needs, or market demands. The salary range for this role is $150,000 - $190,000. This role will also be eligible to receive equity options

Pay

The starting pay for a successful applicant will depend on a variety of job-related factors, which may include experience, relevant skills, training, education, location, business needs, or market demands. The salary range for this role is $150,000 - $190,000.

Schedule

N/A

Benefits

The organization is proud to be an equal opportunity workplace. It is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.