Director II - Safety Quality Patient Experience

About the role

A caregiver in this position works Monday through Friday from 8:00am to 5:00pm.

Responsibilities

• Direct safety, quality, and patient experience (SQPE) across a submarket and serve as the onsite leader for SQPE at the largest hospital within that submarket.
• Ensure compliance with reporting, accreditation, and governance requirements within their submarket. Enable the STEEEP (Safe, Timely, Effective, Efficient, Equitable, and Patient-Centered) focus on SQPE.
• Lead submarket and hospital SQPE departments to ensure consistency in application of assurance and improvement processes.
• Monitor measured outcomes of clinical care activities, identify opportunities for improvement, and lead clinical improvement activities to improve those measured outcomes.
• Ensure documentation of the results of clinical activities and that their submarket assignments maintain an effective SQPE program.
• Assist facility leaders across the submarket with survey preparation and management of regulatory or accreditation surveys.
• Ensure physician-specific quality data is trended and made available for re-credentialing including appropriate communication of provider information across facilities as permitted by data sharing agreements.
• Cookordinate public reporting of quality data and serve as a liaison with reporting agencies.
• Ensure all required measures are collected, validated for data integrity, and reported to appropriate entities, including any external organizations which Cleveland Clinic has agreed to participate in.
• Ensure staff development, counseling, performance evaluations, and hiring of positions for all direct reporting areas.
• Develop, maintain and/or manage policies, procedures and budgets.

Qualifications

• Master’s degree OR bachelor's degree and 7 years of relevant, progressive healthcare management experience with full understanding of hospital requirements for SQPE
• Certified Professional Healthcare Quality (CPHQ).
• Six years of relevant healthcare management experience with full understanding of hospital requirements for SQPE.

Preferred qualifications

• Registered Nurse (RN)
• Certified Patient Safety Professional (CPPS)
• Healthcare Accreditation Certification Program (HACP) or Certified Joint Commission Professional (CJCP)
• Certified in Infection Control (CIC)
• Certified Patient Experience Professional (CPXP)

Benefits

• 403(b) Savings & Investment Plan
• Tuition Reimbursement
• Paid Time Off (PTO)
• Employee Discounts
• Dental and Vision Plans
• Life Insurance and Disability

Complexity of Work

• World Class Service Orientation
• Adaptability
• Efficiency and Effectiveness
• Essential Job Requirements
• Managerial Responsibilities

Work Experience

• Six (6) years of relevant healthcare management experience with full understanding of hospital requirements for SQPE.

Physical Requirements

• Sitting: Frequently (34% – 66% of the time)
• Standing: Frequently (34% – 66% of the time)
• Walking: Occasionally (1% – 33% of the time)
• Bending: Occasionally (1% – 33% of the time)
• Requires frequent walking from department to department; requires sitting at a workstation or desk; requires standing; work may include occasional pushing and/or pulling, lifting, and carrying objects weighing up to 20 lb., such as files, documents, and computer printouts.
• Work requires finger dexterity and eye hand coordination to operate a computer keyboard at a moderate skill level.

Pay Range

• Minimum Annual Salary: $118,960.00
• Maximum Annual Salary: $190,360.00