Director, IA Onboarding Experience

About the Role

GEICO is seeking a Director, IA Onboarding Experience. This role will be responsible for the development and implementation of a seamless, integrated, and engaging onboarding, licensing and acclimation strategy that aligns with IA tenants of easy, flexible, and reliable. The successful candidate will be innovative, operate with a sense of urgency, effectively manage a broad set of stakeholders, and demonstrate a track record for developing a data informed and tech enabled solutions that prioritize the agent experience and organizational goals. This leadership role will be critical to ensuring a seamless new agent experience and successful first impression of GEICO from day one of the agent engagement. You will design a best-in-class structured approach to all that is encompassed in agent readiness to write business with GEICO.

Key Responsibilities

• Modernize Agency Onboarding Experience: Develop vision, strategy and roadmap for GEICO onboarding and acclimation
• Stay Current on Industry Trends: Keep up to date with advancements and conduct analysis to identify trends, opportunities to improve agency onboarding experience
• Collaboration and Stakeholder Engagement: Collaborate with business and functional leads on key processes including pre-boarding activities, technology and laptop set-up, training, and orientation, to ensure alignment between solutions and organizational goals
• Data-Driven Decision Making: Utilize analytics and feedback mechanisms to continuously measure and improve learning effectiveness, adjust programs, and demonstrate impact on key objectives – agency engagement, performance, and retention
• Create Scalable Solutions: Design onboarding and acclimation processes and solutions that are scalable and adaptable across various agent types, hierarchies and deployment
• People Leadership: Sets goals, provides direction, and provides coaching and feedback to help team members (direct/matrix) develop and achieve results. Directs the activities of the Help Desk team toward just in time outreach, proactive vs. reactive and listening post/feedback look for continual improvement
• Strategic Transformation Leadership: Develop and execute a strategic vision for transitioning from traditional onboarding approaches to a modern, agent experience centric model that enhances engagement and retention and accelerates agency acclimation and impact, while ensuring buy-in from all levels of the organization to facilitate smooth transitions to new practices
• Compliance Management: Keep abreast of legal requirements and industry best practices to ensure compliance

While core responsibilities will focus onboarding and licensing: Partnership across sales enablement strategy to deliver in class agent experience is imperative.

Basic Qualifications

• Proven experience managing and transforming modernizing new hire onboarding programs in dynamic large organizations
• Strong analytical skills with experience using data to measure and enhance program effectiveness
• Outstanding communication and collaboration skills with ability to work cross functions and influence stakeholders at all levels
• Detail-oriented and able to maintain high levels of accuracy in documentation
• Creative and forward-thinking mindset
• Strong program management skills
• Demonstrate strong agility and bias for action
• Knowledge of HRIS and other commonly used onboarding software

Pay

Annual Salary $121,975.00 - $229,600.00