Director, IA Onboarding Experience

Why Join GEICO?

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.

Responsibilities

• Modernize Agency Onboarding Experience: Develop vision, strategy, and roadmap for GEICO onboarding and acclimation.
• Stay Current on Industry Trends: Keep up to date with advancements and conduct analysis to identify trends and opportunities to improve the agency onboarding experience.
• Collaboration and Stakeholder Engagement: Collaborate with business and functional leads on key processes including pre-boarding activities, technology and laptop set-up, training, and orientation to ensure alignment between solutions and organizational goals.
• Data-Driven Decision Making: Utilize analytics and feedback mechanisms to continuously measure and improve learning effectiveness, adjust programs, and demonstrate impact on key objectives – agency engagement, performance, and retention.
• Create Scalable Solutions: Design onboarding and acclimation processes and solutions that are scalable and adaptable across various agent types, hierarchies, and deployment.
• People Leadership: Set goals, provide direction, and offer coaching and feedback to help team members (direct/matrix) develop and achieve results. Direct the activities of the Help Desk team toward just-in-time outreach, proactive vs. reactive, and listening post/feedback for continual improvement.
• Strategic Transformation Leadership: Develop and execute a strategic vision for transitioning from traditional onboarding approaches to a modern, agent experience-centric model that enhances engagement and retention and accelerates agency acclimation and impact, while ensuring buy-in from all levels of the organization to facilitate smooth transitions to new practices.
• Compliance Management: Keep abreast of legal requirements and industry best practices to ensure compliance. While core responsibilities will focus on onboarding and licensing, partnership across sales enablement strategy to deliver a best-in-class agent experience is imperative.

Requirements

• Proven experience managing and transforming modernizing new hire onboarding programs in dynamic large organizations.
• Strong analytical skills with experience using data to measure and enhance program effectiveness.
• Outstanding communication and collaboration skills with the ability to work cross-functionally and influence stakeholders at all levels.
• Detail-oriented and able to maintain high levels of accuracy in documentation.
• Creative and forward-thinking mindset.
• Strong program management skills.
• Demonstrate strong agility and bias for action.
• Knowledge of HRIS and other commonly used onboarding software.

Pay

Annual Salary: $121,975.00 - $229,600.00. The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

Benefits

• Great Company: Protecting customers through life’s twists and turns with innovation and integrity.
• Great Careers: Personalized development programs, mentorship, and certification assistance.
• Great Culture: Inclusive and collaborative culture rooted in shared success.
• Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future.

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.