Director I – Regional 9-1-1 Department

About the role

Performs advanced managerial work providing direction and guidance in strategic operations and planning for the Regional 9-1-1 Department of the West Central Texas Council of Governments (WCTCOG). Work involves establishing the strategic plan, goals, and objectives; developing policies, procedures, and guidelines; establishing priorities, standards, and measurement tools to determine progress toward goals; coordinating and evaluating program activities or business functions; and reviewing and approving budgets within departments or divisions. Supervises the work of others. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.

Responsibilities

• Develop and submit the biennial 9-1-1 Strategic Plan
• Knowledge of current 9-1-1 industry pros, cons, and protocols for call delivery and handling through ESInet WANs, cloud services, and AI-generated solutions
• Maintain accurate inventory of all PSAP and program equipment
• Develop and submit updates and plan amendments to the Regional 9-1-1 Program’s Strategic Plan
• Develop and submit performance reports to State and Federal granting agencies
• Prepare and maintain Regional 9-1-1 Program budgets - State and Local
• Gather and analyze data from the 9-1-1 network to submit CSEC’s Annual Compliance Reports, Annual Certification Reports, Quarterly Performance Reports, Program Budget Amendments, Interlocal Agreements with 9-1-1 stakeholders
• Oversee vendor management and project management for 9-1-1 service providers including telephone service providers, equipment vendors, maintenance vendors and NG911 ESInet Service providers
• Oversee the procurement, installation and maintenance of 9-1-1 equipment for the 18 Public Safety Answering Points (PSAPs)
• Oversee the monitoring of PSAPs; perform site visits with program staff to ensure adherence to interlocal agreements, and inventory auditing
• Work with GIS staff to ensure accuracy regarding 9-1-1 addresses and mapping features for public safety response
• Conduct program analytics (run reports on call statistics, retrieve information for PSAP staff from 9-1-1 calls; provide assistance to PSAP supervisors)
• Coordinate PSAP moves/remodels with PSAPs and 9-1-1 stakeholders
• Facilitate quarterly 9-1-1 PSAP Meeting & Training events
• Oversee training program for 9-1-1 telecommunicators
• Compile data and report all aspects of program activities and budget to CSEC
• Oversee 9-1-1 public education program conducted in the region, as well as my911shop.com
• Prepare and present Executive Committee Meeting agenda items
• Perform other duties as required or assigned

Requirements

Experience or education related to Regional 9-1-1 Program grants or a closely related field. Graduation from an accredited four-year college or university with major coursework in a relevant field is generally preferred. Experience and education may be substituted for one another. Experience with federal and state grant management, regional planning, or program administration in a council of governments or similar public-sector organization is highly desirable.

Skills

Knowledge of

• Current state and federal laws, rules and regulations governing the 9-1-1 industry and ensure that WCTCOG Regional 9-1-1 Program is in compliance with applicable laws, regulations, and grant requirements
• Business and management principles involved in strategic planning, resource allocation, and leadership techniques
• Principles and practices of public administration, regional planning, and grant management
• Applicable federal programs including CSEC administered programs, and other applicable funding streams

Skill in

• Establishing plans and setting objectives and goals that support an overall organizational strategy
• Decision-making, including assessing risk and using good judgment to inform decisions and recommendations to leadership
• Conflict resolution and working quickly and collaboratively to solve problems
• Grant writing, budget development, financial reporting, and compliance monitoring
• Use of a computer and applicable software including Microsoft Office Suite and grant management platforms

Ability to

• Direct and organize program activities and business functions across multiple concurrent program areas
• Establish goals and objectives that support WCTCOG’s strategic plan and regional priorities
• Identify problems, evaluate alternatives, and implement effective solutions
• Develop and evaluate agency policies and procedures
• Prepare concise reports, grant narratives, and compliance documentation
• Communicate effectively in writing and verbally with federal and state agencies, local government officials, board members, and the public
• Supervise the work of others and foster professional development within the department

May require registration, certification, or licensure in a specialty area.