Director Human Resources - Global AMS

About the role

The Director, HR Business Partner – Global AMS serves as the HR leader for the Global ATM Managed Services (AMS) business, partnering directly with senior AMS leadership to shape and deliver the people strategy in support of growth, service delivery, and operational performance. This role is focused on strategic business partnership, organizational effectiveness, and workforce strategy, ensuring AMS is structured, resourced, and led to scale globally.

Key Responsibilities

• HR Strategy & Business Partnership
  • Serve as the HR business partner to Global AMS, owning and driving the people strategy aligned to business goals, growth priorities, and service delivery outcomes
  • Partner with AMS leadership to shape decisions related to structure, talent, and operating model evolution
  • Act as a trusted advisor, bringing a point of view and influencing leadership on organizational and talent priorities
• Organizational Design & Effectiveness
  • Lead organizational design efforts to ensure clarity in roles, accountability, and global ways of working
  • Drive improvements in team effectiveness, productivity, and scalability as AMS continues to grow
  • Align organizational structure with service delivery requirements and global consistency
• Talent Strategy & Leadership Development
  • Lead talent reviews, succession planning, and leadership discussions across AMS
  • Define strategies to build capability in critical roles and strengthen leadership bench
  • Partner with leaders to accelerate development of key talent and address capability gaps
• Transformation & Business Evolution
  • Partner with AMS leadership to embed transformation initiatives into the organization, including process, technology, and service model changes
  • Ensure organizational readiness and leader alignment to support new ways of working
  • Identify and address organizational and talent risks that could impact execution

Preferred Qualifications

• 8-10 years of experience serving as a lead HR Business Partner to a global business or function, with clear ownership of people strategy and organizational outcomes
• Bachelor’s degree required; advanced degree (MBA, Master’s in HR/OD, or related field) preferred
• Proven track record of influencing senior business leaders on organization design, talent strategy, and workforce decisions
• Experience supporting operations-driven, service-based, or technology-enabled businesses, ideally in global or multi-market environments
• Demonstrated impact in scaling organizations, including aligning structure, talent, and capabilities to support growth and service delivery
• Experience operating in transformation environments, including embedding new ways of working, supporting business evolution, and managing change at scale
• Strong capability in organizational design, workforce planning, and talent strategy, with the ability to translate business priorities into clear people actions
• Experience working within a modern HR operating model, effectively leveraging COEs and shared/employee services without duplicating transactional work
• Comfort navigating global complexity and matrixed environments, balancing enterprise alignment with business-specific needs
• Strong analytical mindset, with experience using workforce data and insights to inform decisions on structure, performance, and investment