Director, Human Resources

About the role

This role leads the Human Resources function for 1-800-Flowers manufacturing, distribution, fulfillment, and support functions across Ohio, Georgia, and Florida facilities. The Director partners closely with Operations, Plant and Distribution leadership, Safety, Talent Acquisition, Finance, and brand HR teams to support a high-volume hourly and salaried workforce.

Responsibilities

• Lead and develop a team of HR Business Partners supporting manufacturing, distribution, fulfillment, and warehouse operations; build capability in associate relations, coaching, compliance, and operational HR fundamentals.
• Serve as a strategic HR partner to facility leaders, Operations, Production, Distribution, Safety, Quality, Maintenance, and Transportation/Logistics teams to align people strategies with business priorities.
• Manage associate relations concerns for hourly and salaried associates, including investigations, corrective actions, attendance, performance, conflict resolution, and policy interpretation, while promoting fair and consistent practices and reducing business risk.
• Support labor planning and workforce readiness for peak, seasonal, and promotional volume periods, partnering with Talent Acquisition and Operations on staffing plans, onboarding, retention, shift alignment, and contingent or temporary labor needs.
• Champion associate engagement and retention initiatives in production, warehouse, and distribution environments, using feedback, data, and frontline leadership coaching to improve the associate experience.
• Guide managers through talent reviews, succession planning, promotions, compensation recommendations, and development planning for operations leaders and critical roles.
• Lead the performance management process, including supporting the StandOut tool and linking performance outcomes to succession and 9-box planning, development actions, and accountability.
• Partner with Safety and Operations to reinforce a safety-first culture, support compliance training, and ensure HR practices align with applicable federal, state, and local employment requirements.
• Support implementation and adoption of HR technologies, timekeeping, workforce management, reporting, and self-service tools; use data and analytics to identify trends in turnover, attendance, overtime, staffing, and associate relations.
• Work closely with Talent Acquisition, Benefits, Payroll, Learning and Development, Legal, and brand HR teams to ensure consistent, scalable HR practices across 1-800-Flowers locations.
• Support organizational design and change management initiatives related to facility growth, process improvements, automation, new operating models, and cross-brand integration.
• Travel to and work with multiple stakeholders across assigned locations; perform other duties and special projects as assigned.