Director Hub Operations

About the role

OnTrac is hiring a Director, Hub Operations! Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter! Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S. Location: Bethel, PA

Responsibilities

The Director, HUB Operations is responsible for the financial and operational performance of a 24/7 HUB facility and reports to the VP of Operations. The HUB Director leads day-to-day execution, staffing, and performance management while overseeing safety, security, SOP adherence, and overall operating standards. Most activity occurs between afternoon and midnight hours, so this role requires a consistent on-site presence during late evening and overnight periods. During peak season (November through late December), the HUB runs significantly higher volumes with continuous 24/7 coverage for a 5–6 week period, and the Director is expected to provide strong on-site leadership to support execution and employee needs.

• Lead people operations: Manage hiring, terminations, coaching, development, performance management/discipline, staffing levels, engagement, and recognition for all facility employees.
• Execute business plans: Partner with operations leadership to create and execute facility plans and strategies aligned to operational goals.
• Own financial performance: Manage the facility budget and P&L performance, identifying cost-saving opportunities and actions to improve results when needed.
• Drive cross-functional execution: Partner with support departments to meet operational needs and remove barriers to performance.
• Improve key metrics: Identify performance gaps, build action plans, and execute against targets to improve results across the operation.
• Plan for disruption and continuity: Anticipate scenarios that could impede success and establish practical contingency plans.
• Oversee line haul coordination: Maintain strong partnership with the Line Haul team to support timely and effective HUB execution.
• Lead safety and security