Director, HR Business Partner - Physician Division

Work Location: Atlanta, GA

About the Role

As the Director, HR Business Partner (HRBP), you will play a pivotal role in enhancing and optimizing the HR service delivery framework supporting an operating unit within a division. You will be responsible for designing, implementing, and managing HR service delivery strategies and initiatives to ensure that business objectives are met, ensuring leaders and employees receive the highest level of service and support. This position partners with the people operations team, which includes HR Service Delivery Consultants (HRBP), talent development, talent acquisition, and workplace services, to support managers and the employee population. This role is critical to maintaining a positive employee experience and contributing to the achievement of organizational goals.

Responsibilities

• Partner with HR and People Services to develop and execute a comprehensive HR service delivery strategy that aligns with Emory Healthcare's objectives and promotes a culture of excellence in HR services, including:
  • Identify solutions for improving employee experience, promoting organizational culture, employee engagement, succession planning efforts, developing leaders, and retention of critical talent aligned with company values.
  • Provide support to client groups on HR-related areas such as onboarding, benefits, performance management, and training opportunities.
  • Guide new managers to strengthen leadership skills in performance coaching, addressing difficult conversations, and general employee relations challenges.
  • Ensure client group awareness and compliance with systemwide HR operational procedures, such as merit and bonus processes, leave management administration, and employee relations recommendations.
  • Partner with the people operations team to improve succession planning, employee engagement, and retention of talent aligned with company values.
• Continuously assess and optimize HR service delivery processes, systems, and procedures to enhance efficiency and effectiveness while maintaining compliance with legal and industry standards.
• Provide leadership and mentorship to a team of HR professionals to ensure exceptional HR service delivery.
• Define and track key performance indicators (KPIs) to measure the success and quality of HR service delivery, regularly reporting on performance and recommending improvements.
• Ensure HR service delivery practices adhere to all relevant laws, regulations, and policies, mitigating potential risks and maintaining data security.
• Lead change management initiatives related to HR service delivery improvements, ensuring a smooth transition for employees and HR staff.
• Serve as a point of escalation for complex employee inquiries or issues, demonstrating empathy and professionalism in resolving concerns.
• Partner with EHC HR Communities of Expertise to support and cultivate positive employee relations.
• Support and manage the HR service delivery budget, controlling costs while optimizing service quality.
• Encourage professional development and growth of HR service delivery team members through training, coaching, and performance feedback.

Requirements

• Bachelor's degree in Human Resources, Business Administration, or a related field (Master's degree preferred).
• At least six (6) years of HR leadership experience, with a minimum of 3 years in HR service delivery or shared services roles.
• Previous supervisory experience desired.
• Strong understanding of HR processes, technology, and best practices.
• Excellent leadership, communication, and interpersonal skills.
• Proven track record in process improvement and project management.
• Knowledge of HR and healthcare compliance and regulations.
• Exceptional problem-solving and critical-thinking abilities.

Preferred Qualifications

• Certification in HR (e.g., PHR, SPHR) is a plus.
• Previous experience in healthcare and/or highly matrixed organizations.
• Familiarity with HRIS and workforce management systems.
• Change management expertise.

Benefits

At Emory Healthcare, we fuel your professional journey with better benefits, valuable resources, ongoing mentorship, and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

• Comprehensive health benefits that start day 1.
• Student Loan Repayment Assistance & Reimbursement Programs.
• Family-focused benefits.
• Wellness incentives.
• Ongoing mentorship, development, and leadership programs.